People send the best welcome emails, not robots
1–10 of 18 posts
Re: People send the best welcome emails, not robots
#2I don't see how this would scale. Would you consider creating a human responder position in company and multiplying it as product grows? This actually works only if you have handful of signups. Or am I wrong?
Re: People send the best welcome emails, not robots
#3I don't see how this would scale. Would you consider creating a human responder position in company and multiplying it as product grows? This actually works only if you have handful of signups. Or am I wrong?
Thanks, forgot to say something about that. I meant to add that this is the best way to learn about your product at the beginning, and aren't yet focusing on scaling.
I edited the post to clarify. Thanks for reading!
Re: People send the best welcome emails, not robots
#4So, why not have robots send casually written emails sent at random times using Gmail's SMTP servers?
Re: People send the best welcome emails, not robots
#5I'm not sure about the using your personal email bit. I know when I see yourname@startup.com that that's pretty intimate for the most part and is enough to convince me that it's a real person. Also I would think you'd want to remain aligned with the company name and things pertaining to as well so using your personal email account may come across as a little odd for people. Other than that I agree that personal welcome emails are a small but powerful tool.
Re: People send the best welcome emails, not robots
#6So, why not have robots send casually written emails sent at random times using Gmail's SMTP servers?
Yeah, you could - but I still don't think it's authentic :)
Actually sending the emails myself also allows me to add small things on the fly - for example, I'll sign my name '-Sandi (fellow Canadian!)' if I've noticed that the person is from Canada.
Re: People send the best welcome emails, not robots
#7I'm not sure about the using your personal email bit. I know when I see yourname@startup.com that that's pretty intimate for the most part and is enough to convince me that it's a real person. Also I would think you'd want to remain aligned with the company name and things pertaining to as well so using your personal email account may come across as a little odd for people. Other than that I agree that personal welco…
It depends on the product. Coming directly from myname@gmail.com makes sense for Quibb, but I could see yourname@startup.com working in some other cases.
Re: People send the best welcome emails, not robots
#8So, why not have robots send casually written emails sent at random times using Gmail's SMTP servers?
Then you end up with the Twilio's "peoplebot sending you email pretending to be from a live person in response to in-progress correspondence" spam. It usually involves too many exclamation marks (even one is too many in business communication) to appear super extra casual.
Re: People send the best welcome emails, not robots
#9I'm not sure about the using your personal email bit. I know when I see yourname@startup.com that that's pretty intimate for the most part and is enough to convince me that it's a real person. Also I would think you'd want to remain aligned with the company name and things pertaining to as well so using your personal email account may come across as a little odd for people. Other than that I agree that personal welco…
It depends on the product. Coming directly from myname@gmail.com makes sense for Quibb, but I could see yourname@startup.com working in some other cases.
Yes, good point.
Re: People send the best welcome emails, not robots
#10To be honest, at least for me, the best welcome email is no email at all. It clutters my inbox and I really don't crave the feeling of being your very much appreciated customer. It usually annoys me more than it helps.
If I have a problem and contact you, then your personal and prompt response is an entirely different matter. Then it is appreciated.