Show HN: We built a better solution for customer analysis and support
1–10 of 37 posts
Re: Show HN: We built a better solution for customer analysis and support
#2I built and iOS library for this last night (i'll open-source it soon). I love this idea and for iOS apps that don't have a web backend, this is a great and easy way to implement CRM with your app user info.
We use TestFlight a lot in our iOS apps. TestFlight is great for tracking what your users are doing inside your app, and logging errors. LessNeglect goes a step further and lets you tie users and actions together with an open communication channel.
I'm going to use this specifically to allow users of my iOS apps to send me support requests, and to also track in-app purchases.
Re: Show HN: We built a better solution for customer analysis and support
#3I built and iOS library for this last night (i'll open-source it soon). I love this idea and for iOS apps that don't have a web backend, this is a great and easy way to implement CRM with your app user info. We use TestFlight a lot in our iOS apps. TestFlight is great for tracking what your users are doing inside your app, and logging errors. LessNeglect goes a step further and lets you tie users and actions together…
Awesome! Can't wait to see it, and let me know if I can help out on the API side at all.
Re: Show HN: We built a better solution for customer analysis and support
#4It took me a while to figure out what lessneglect was really about.. I.e. I feel the messaging on the front page is the kind of "Use us, we'll save you thousand of dollar".. yes, but how exactly?
After looking at the screenshots, I had a better idea. From my understanding, it's a feed of the actions happening on your website. So, rather than having a "Facebook feed of latest news from your friends", you have a "Feed of latest actions on your website".
Again, from my understanding, the way it works is by providing an API to the developers. Basically, for every actions on my website, I'd send an API call to lessneglect.
I think I like it.. mostly because I find it's very hard to follow my users across my websites to know what's happening. I use external tools such as Google analytic and mixpanel.. but even then, it's more of a "stats" page than a real feed of what's happening.
I think the homepage has some cool UI effect but the important messaging is missing. I'd cut the "Turn upside-down" or "Less Neglect is web software that takes the job of supporting customers to the next level.".
Re: Show HN: We built a better solution for customer analysis and support
#5It took me a while to figure out what lessneglect was really about.. I.e. I feel the messaging on the front page is the kind of "Use us, we'll save you thousand of dollar".. yes, but how exactly? After looking at the screenshots, I had a better idea. From my understanding, it's a feed of the actions happening on your website. So, rather than having a "Facebook feed of latest news from your friends", you have a "Feed…
Thanks for the feedback, and if you have any specific ideas of how we can better explain it - please shoot them my way. And yeah, we'll see about getting rid of the marketing-speak in our next update.
Sounds like you've groked the big concept, but we'd love it if people didn't have to ponder over it before understanding what it is. Thanks for taking the time.
Re: Show HN: We built a better solution for customer analysis and support
#6looks very good. I'd suggest to rework the video since I can't see anything.
Also I would move the how it works section (http://lessneglect.com/customer-analytics#how-it-works) to the top of the page since it's the most important part you need to show to the people right now.
Re: Show HN: We built a better solution for customer analysis and support
#7[deleted]
Re: Show HN: We built a better solution for customer analysis and support
#8If this page is any indication of the actual app, I'm actually looking forward to paying for it.
Re: Show HN: We built a better solution for customer analysis and support
#9Change the name. The double negative is confusing, and the word "neglect" reminds me of toddlers crying because they haven't been fed or dogs whimpering in a hot car. It sounds like a non-profit trying to guilt me into donating money to stop human trafficking. There are so many negative connotations you'll activate in people's minds before they read that it's an app to "proactively provide stellar support".
It's cute with Less Accounting, because obviously accounting is necessary and you could never get rid of it all (or want to). But it's not cute with neglect. Neglect is not a business necessity, and "Less Neglect" just reminds me of all the neglect your app probably won't address.
The name is a downer.
"Neglect is a passive form of abuse in which a perpetrator is responsible to provide care for a victim who is unable to care for himself or herself, but fails to provide adequate care." ~Wikipedia
Re: Show HN: We built a better solution for customer analysis and support
#10Just went through the demo. You definitely have a nice start. Seems like a combo of Mixpanel and intercom.io.
I would recommend a JS API to reduce barriers to entry.
Even better if it can install a little widget on my site that allows the user to ask a question or view their past conversations, a la intercom.io.