Cosmo, the God who fell to Earth
wired.com
Cosmo, the God who fell to Earth
1–10 of 42 posts
Re: Cosmo, the God who fell to Earth
#2Re: Cosmo, the God who fell to Earth
#3Re: Cosmo, the God who fell to Earth
#4What's really bad about stories like this is that social engineering is not new. I recall working on closing some of these types of loops at companies 10 years ago.
Re: Cosmo, the God who fell to Earth
#5What's really bad about stories like this is that social engineering is not new. I recall working on closing some of these types of loops at companies 10 years ago.
When I was reading this, I was thinking the same thing. Are the IT leads who put these systems in place forgetting the 90s?
Re: Cosmo, the God who fell to Earth
#6It's interesting to me how easy it is for some people to circumvent their ethics. This kid is intelligent enough to know what he's done is unethical but I've never been a teenage boy so I consider what would come with that feeling of discovering a sweet hack: a desire to use that knowledge to assert power above all costs.
That's how a lot of young smart kids get sucked into serious crimes.
Re: Cosmo, the God who fell to Earth
#7It's interesting to me how easy it is for some people to circumvent their ethics. This kid is intelligent enough to know what he's done is unethical but I've never been a teenage boy so I consider what would come with that feeling of discovering a sweet hack: a desire to use that knowledge to assert power above all costs.
Re: Cosmo, the God who fell to Earth
#8Since we didn't handle billing, I had to call AT&T with the customer on the line and talk them both through the process of removing the charges(AT&T was feeding customers a line about not handling billing either, for some reason). After doing it a few times, I realized I could do it without the customer, all I needed was a name and a phone number.
It never came down to impersonating the customer, instead, I would just say I was calling on behalf of a customer. Once, a call got escalated to a higher support tier, with the miscommunication that I was a VP of a partner company, which made the agents more responsive, making the process easier, so I just kept reusing that line.
Eventually, I just asked, "what do I tell the next agent I have to deal with so we can just bypass all the lies?" (regarding their inability to modify billing charges). This was happily given to me, and I could now call AT&T support and say, "I'm calling for user X with number Y. I need you to go into the tool and click on Z and then remove the charge from such and such service." Again, when delivered with authority, the rep would do it, no questions asked.
It's hard to fault them, I probably would have done the same in their position. Still, it's scary knowing how little it takes to get customer service to reveal/modify things without hard verification.
Re: Cosmo, the God who fell to Earth
#9It's interesting to me how easy it is for some people to circumvent their ethics. This kid is intelligent enough to know what he's done is unethical but I've never been a teenage boy so I consider what would come with that feeling of discovering a sweet hack: a desire to use that knowledge to assert power above all costs.
Ethics are intellectual, but they're grounded in a human moral sense that is rooted in biology. (For a readable start on how, de Waal's Good Natured is a good book.) When I was his age I was much more aware of mechanism than of morality. For me the motivation to hack wasn't power in the social sense; it was tinkering with systems.
It took me years for my moral sense to integrate well with my intellectual side to yield a proper system of ethics. In some ways that's still going on; the older I get, the more I have learned how to be compassionate. For me, the ethical framework is given force by very specific instances of compassion. For example, I was just looking again at Project Unbreakable:
http://projectunbreakable.tumblr.com/
It's not like I ever thought sexual assault was ethically ok. But reading bout each one of those people gives it more emotional power.
Re: Cosmo, the God who fell to Earth
#10It's interesting to me how easy it is for some people to circumvent their ethics. This kid is intelligent enough to know what he's done is unethical but I've never been a teenage boy so I consider what would come with that feeling of discovering a sweet hack: a desire to use that knowledge to assert power above all costs.
I'm not sure it's so much "circumvent" as "it's not fully hooked up yet". Ethics are intellectual, but they're grounded in a human moral sense that is rooted in biology. (For a readable start on how, de Waal's Good Natured is a good book.) When I was his age I was much more aware of mechanism than of morality. For me the motivation to hack wasn't power in the social sense; it was tinkering with systems. It took me ye…
At the time, I justified it easily to myself - I don't care if someone sees the contents of my hard drive, so why should it be unethical for me to root through someone else's?
I'm 28, now, and a year ago my mom reminded me that I'd said that. I was pretty embarrassed at how I'd acted, and how I justified it to myself. I hope I remember that sequence of events when I have kids.