I built a very similar extension [1] a couple of months ago that supports a wide range of models, including Claude, and enables them to take control of a user's browser using tools for mouse and keyboard actions, observation, etc. It's a fun little project to look at to understand how this type of thing works. It's clear to me that the tech just isn't there yet. The information density of a web page with standard rep…
It is kind of funny how the systems are set up where there often is dense and queryable information out there already for a lot of these tasks, but these are ignored in favor of the difficult challenge of brute forcing the human consumer facing ui instead of some existing api that is designed to be machine readable already. E.g. booking flights. Travel agents use software that queries all the airlines ticket inventor…
So how to evade talking to the service's business people ? Provide a chain of Rube Goldberg machines to somewhat use these services as if it was the user. It can then be touted as flexibility, and blame the state of technology when it inevitably breaks, if it even worked in the first place.