GoDaddy's DNS Service is Down • Hacker News Board

Re: GoDaddy's DNS Service is Down

#81

Post by jlgreco » Mon, Sep 10, 2012, 6:53 PM UTC

Cushman wrote: post #54

drivebyacct2 wrote: post #5

If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone. Also, do backups, use good password practices, and everything else that everyone knows and the lazy will still fail to do. Oh, 20 seconds in and a downvote. I can take them, I didn't ignore the last 8 problems GoDaddy has bee…

Millions of normal not-too-savvy folks use GoDaddy because to them it's synonymous with domain registration. They profoundly do not deserve their sites to be down for that. For shame.

True. However I think it is fair to say that if you are on HN, reading that comment, and use GD, then you deserve what you get.

Re: GoDaddy's DNS Service is Down

#82

Post by mattacular » Mon, Sep 10, 2012, 6:53 PM UTC

rhizome wrote: post #69

qeorge wrote: post #56

Earlier quoted context omitted.

This is an example of comments that are hurting HN's quality. Absolutely nothing useful to add to the discussion, just snark. Yet for some reason its the highest voted comment.

It appears to be taboo to criticize any business in general terms within a capitalist society, but GD is a bad actor within the industry. You're attempting to marginalize GP's comment as "snark," but I'm not seeing it.

Here I'll help you find the snark: start by reading the first sentence.

Re: GoDaddy's DNS Service is Down

#83

Post by terrapinbear » Mon, Sep 10, 2012, 6:53 PM UTC

Cushman wrote: post #54

drivebyacct2 wrote: post #5

If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone. Also, do backups, use good password practices, and everything else that everyone knows and the lazy will still fail to do. Oh, 20 seconds in and a downvote. I can take them, I didn't ignore the last 8 problems GoDaddy has bee…

Millions of normal not-too-savvy folks use GoDaddy because to them it's synonymous with domain registration. They profoundly do not deserve their sites to be down for that. For shame.

What's shameful is that millions of not-too-savvy decided to make a serious decision without becoming savvy about domain registration. Profound? No, just pathetic.

Re: GoDaddy's DNS Service is Down

#84

Post by ry0ohki » Mon, Sep 10, 2012, 6:54 PM UTC

drivebyacct2 wrote: post #71

qeorge wrote: post #56

Earlier quoted context omitted.

This is an example of comments that are hurting HN's quality. Absolutely nothing useful to add to the discussion, just snark. Yet for some reason its the highest voted comment.

And yet every other month we have posts about password breaches with tons of HN users complaining about having to change their passwords. Or we have posts from people who didn't back up their data and their cloud provider lost it, or experienced hardware failure. Or we have technically savvy people who dismiss GoDaddy problems or have literally in the past said "It's good enough, we'll just stay because it's easy". S…

The reasons not to use GoDaddy in the past have been entirely moral/political, not technical. I've been using them for 10 years without a DNS issue like this, so it's not quite the same thing.

Re: GoDaddy's DNS Service is Down

#85

Post by cwb71 » Mon, Sep 10, 2012, 6:55 PM UTC

drivebyacct2 wrote: post #5

If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone. Also, do backups, use good password practices, and everything else that everyone knows and the lazy will still fail to do. Oh, 20 seconds in and a downvote. I can take them, I didn't ignore the last 8 problems GoDaddy has bee…

For all the people recommending “use this thing instead, dummy!”: can you share evidence which supports the claim that your thing is less susceptible to a denial of service attack than GoDaddy’s?

Because it seems like there are a lot of suggestions to move to alternate services that are in almost every case more expensive, but may or may not be any more reliable. It is well known that there are entities in control of botnets large enough to DDoS just about anything for some period of time.

Re: GoDaddy's DNS Service is Down

#86

Post by larrys » Mon, Sep 10, 2012, 6:57 PM UTC

whafro wrote: post #36

amix wrote: post #16

Does anybody have a guide on how to migrate away from GoDaddy without downtime? And what would you recommend instead? We currently host a bunch of domains and use their DNS servers.

Well, you're already in the midst of downtime, so you have a head start. Aside from that, focus on two concepts: TTL and overlap. 1) On your old host, lower the TTL of all your records to something quite low, like 30 seconds. This will increase the burden on your nameservers, since records will only be cached that long, but it will make you more nimble as you make substantial changes. 2) Migrate your records over to…

"lower the TTL of all your records"

Imo, having done this since the mid 90's, you don't have to mess with TTL since you aren't changing any of the records. And having someone do that is an additional thing to mess with that adds unnecessary steps.

TTL would be necessary if you are going from one IP to another or a different MX server etc. though.

Re: GoDaddy's DNS Service is Down

#87

Post by Cerin » Mon, Sep 10, 2012, 6:57 PM UTC

drivebyacct2 wrote: post #5

If you are using GoDaddy for anything, you deserve what you get. If you are using GoDaddy for not just registration but also for DNS, I would just fix it as soon as possible and not tell anyone. Also, do backups, use good password practices, and everything else that everyone knows and the lazy will still fail to do. Oh, 20 seconds in and a downvote. I can take them, I didn't ignore the last 8 problems GoDaddy has bee…

You are a horrible person.

Re: GoDaddy's DNS Service is Down

#88

Post by mattdeboard » Mon, Sep 10, 2012, 6:57 PM UTC

General question here about upstream outages that can take down your site, e.g. DNS outage, AWS zone outage, etc.

What to tell your customers when an upstream service provider experiences an outage? I mean, if you're running ifttt.com your users might be savvy enough to understand that a DNS outage isn't your fault; but pinterest.com or whatever (painting with broad strokes here, forgive me) might not have a user base that would understand that events out of your control have made your site inaccessible.

How do you reassure your customers? What's the proper tone to take?

Re: GoDaddy's DNS Service is Down

#89

Post by pbhjpbhj » Mon, Sep 10, 2012, 6:57 PM UTC

whafro wrote: post #36

amix wrote: post #16

Does anybody have a guide on how to migrate away from GoDaddy without downtime? And what would you recommend instead? We currently host a bunch of domains and use their DNS servers.

Well, you're already in the midst of downtime, so you have a head start. Aside from that, focus on two concepts: TTL and overlap. 1) On your old host, lower the TTL of all your records to something quite low, like 30 seconds. This will increase the burden on your nameservers, since records will only be cached that long, but it will make you more nimble as you make substantial changes. 2) Migrate your records over to…

Altering TTL won't do anything for you unless you do it before you start to make changes and far enough in advance that the current TTL will expire and servers will pick up the new TTL. Then when you alter DNS records the alterations should propagate much faster.

If you're literally just changing DNS providers why would there be any down time - the record showing the IP where to find your website just gets grabbed from a different location, if a stale record is used it's still right.

Re: GoDaddy's DNS Service is Down

#90

Post by drivebyacct2 » Mon, Sep 10, 2012, 6:58 PM UTC

ry0ohki wrote: post #84

drivebyacct2 wrote: post #71

Earlier quoted context omitted.

And yet every other month we have posts about password breaches with tons of HN users complaining about having to change their passwords. Or we have posts from people who didn't back up their data and their cloud provider lost it, or experienced hardware failure. Or we have technically savvy people who dismiss GoDaddy problems or have literally in the past said "It's good enough, we'll just stay because it's easy". S…

The reasons not to use GoDaddy in the past have been entirely moral/political, not technical. I've been using them for 10 years without a DNS issue like this, so it's not quite the same thing.

That's simply not true. And even if you ignore strictly technical problems they've had in the past (and the technical issues I had helping a non-profit with a hacked GoDaddy instance on a shared box that they disclaimed responsibility for), their moral/political problems are technical problems as well. As far as I'm concerned, failing to follow a DMCA properly and instead simply re-routing DNS requests in the meantime is a technical issue just as much as political one.