Earlier quoted context omitted.
I agree re: quality of leads, but also wonder how many sales are lost to competitors _with_ advertised pricing purely because the user didn't want the hassle of talking to sales (maybe not purely, but you get the gist).
Depending on the business, that could be a customer you wouldn't want anyways. Customers looking solely for lowest price tend to be nightmare customers that would in the long run be more expensive as a customer than just not having them as a customer at all. Companies that seek to convert every single potential sale and feel a non-sale is a net loss tend to be the companies that I as a potential customer do not want…
> ["Call for pricing"] also means that the price isn't fixed, and that a good negotiator might be able to get a lower price than someone else.
But you also say:
> [A potential customer who doesn't want to talk to sales] could be a customer you wouldn't want anyways. Customers looking solely for lowest price tend to be nightmare customers...
So the potential customer who does call for pricing -- possibly with the intent to negotiate that price down -- is also potentially that nightmare customer who is just looking for the lowest price and will be a drag on your time and resources.
To me, the potential customer who just wants to get started without needing to suffer through a call with a sales person... well, that customer sounds at least as likely to be someone who will be a nice, quiet customer who uses your product and doesn't call or write in with inane complaints and issues all the time.
I don't think this is a good signal. I do agree that a potential customer who calls is probably more likely to sign up, but it's still an extra barrier to customer acquisition, no matter how you slice it.