Earlier quoted context omitted.
I think tipping culture has changed a lot in the last 5 years or so, driven mainly by the point-of-sale machines that request tips for seemingly adding no value. I think people have reached the point of tipping fatigue.
Definitely. I also think it has blurred the lines even more, and exposes how arbitrary it is. Do I tip if I scan from a QR code and order, where I have almost no interactions with the server? How is it any different than counter service? All that changed is instead of self-service order it is self-service pickup. I probably still have to flag down a server to get utensils or water. Why did the tip percentage go up fr…
Why did it go up from 10% to 15% 50+ years ago? And why did it go up from 18-20% to 22-25% in the last few years?