Stop selling “unlimited”, when you mean “until we change our minds”
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Re: Stop selling “unlimited”, when you mean “until we change our minds”
#2It's like love: "I will love you forever".-
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#3It's like love: "I will love you forever".-
What people don't realize is that love isn't just having butterflies in your stomach all the time. Love changes over time, and saying I will love you forever is reasonable if sincere. I love all of my friends and I will love them forever. If I say that to my SO I mean it, even if we separate. People just want the initial rush of love until the chemicals fade.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#4One way to look at it: instead of negotiating up front, they fired their top 5% customers.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#5If a company promises "unlimited" I usually don't believe them with very very few exceptions such as unlimited internet on a home internet.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#6I'm trying to cancel my Claude plan right now, because mid-research I got hit with a one hour time out for the first time, and I realized just how little I need the "expensive" research stuff and just want basic language refinement and some basic augmented knowledge search to get more terms to search the web. And all that basic stuff gets cutoff when you hit some invisible barrier that you have no way of controlling or monitoring.
But I literally can not cancel. Trying the app says "you signed up on a different platform, go there" but it doesn't tell me which platform that might be.
Trying to cancel on mobile web gives several upgrade options but no cancel options.
So, do I need to call my credit card? This is the worst dark pattern on subscription I have seen of any service I have ever paid for!
Anthropic had a fairly positive image in my head until they cut off my access and are not giving me a way to cancel my plan.
Edit: after mucking with the Stripe credit card payment options I found a cancel plan button underneath the list of all invoices. So there is an option, I just had a harder time finding it then I have had with other services. Successfully cancelled!
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#7Reminds me of the Stop Killing Games movement. If you give people an end date, they can plan around it.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#8funny because i read several sentences in my chatgpt inner voice:
"The real damage: You're not frustrating 5% of users—you're breaking trust with the exact people who drive growth and adoption."
"It's not rocket science. It’s our way of attracting users. Not bait and switch, but credits to try."
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#9The huge positive publicity boost that Claude Code gained during its unlimited phase was surely easily worth the slight negative publicity it is getting now. This post is just marketing copy by a small competitior that can't afford to do the same thing.
Re: Stop selling “unlimited”, when you mean “until we change our minds”
#10E.g.: Apple's new "iCare" offers "unlimited" repairs by subscribing for 20 USD / month!
- note: "unlimited" does not mean free.
quote source: "Apple Just Found a Way to Sell You Nothing" https://www.youtube.com/watch?v=ytkk5NFZGjs