The majority of folks are consumers and unable and/or unwilling to handle the complexity of self-hosting, self-sovereignity, etc. They will gravitate to what is free and easy . There are no incentives for the major vendors to implement protocols that will threaten their massive advertising revenues. If you decide to foster an online community , then you might end up being the tech support to that community. For many…
There are no incentives until you get screwed over yourself. As an entrepreneur and long term (almost 40 years) owner of running businesses, I have been screwed over by anything from banks to insurers to couriers to, let's just name names, Google, Paypal, Stripe etc. Without recourse. But PERSONALLY, I have also been screwed by the same services, without recourse. And for that reason, I (try to) use services that I c…
Calling out one company in-particular that we just got over an absolute nightmare of a messy divorce with, Freshworks. They are Indian-based, and their support in India treated us like we didn’t have any consumer rights at all after signing their SaaS contract (you know, one of those 1000 page things you have to sign when starting any random SaaS) and starting sending us random ludicrous invoices and refusing to ie downgrade the number of subscription seats or switch from annual to monthly billing, claiming that because we didn’t give them 60 days notice of reduction in seats we had to pay a whole year for the extra users blah blah blah, which might be legal in India, but is completely illegal in Australia.