The first half of the essay: > It happened astonishingly fast; within about five years a knowledge skill that I had completely taken for granted as a basic requisite in an undergraduate was diminished beyond recognition. Then the second half > A good way of writing documentation for human beings today will still be a good way to do it in a few years’ time. Don't these contradict each other? Documentation that worked…
Contrast that with the second quote. Good documentation could be in a dusty book in the library or in a SPA. What makes the documentation good isn’t, however, related to people’s ability to navigate information spaces.