The article refers to the banality of evil in realation to Eichmann. There's actually been quite a bit of historical push back on this assertion, which in some ways has been used to rehabilitate Eichmann's image as a bureaucrat. Eichmann while not the chief architect, was definitely partly responsible for the Holocaust's "success" and actively climbed the nazi hierarchy by finding a niche to fill - exterminating jewi…
I always thought "the banality of evil" wasn't about minimizing the horror of his actions. It's not saying "what he did wasn't so bad," but "these horrible actions were done not by an obvious villain, but by someone personally unremarkable."
The reality is far more boring; these horrific actions were perpetrated by someone that occasionally had bad breath.