People also hate having to create a new username/password combination for every single web service they want to try.
Some people, but not this person. I like having a separate login for each web service. I keep each login in my password wallet so even I don't know the password. Using this approach, if a service gets compromised, I don't need to worry that my access will spread to other systems. I also like email/password signups because I get to use different emails for each service. GMail helps with this since I can use johndoe+tw…
Surprise: People hate being forced to use Facebook
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Re: Surprise: People hate being forced to use Facebook
#32Not all "people" are your customers. The study lends nicely to customer segmentation. Tech-savvy customers are comfortable using it. If you can accurately define who your customer is then you can tailor your user experience to fit them best. Studies show the people that use Facebook Connect have a higher LTV and show higher engagement.
Do you have any links to these studies? We're building a site that relies on network effects and are considering offering only Facebook authentication, with perhaps other signups available in the future. Anyone have any good case studies on startups that went this route?
Re: Surprise: People hate being forced to use Facebook
#33Here's their home page: http://www.shopobot.com/
The button to show that modal window is "JOIN NOW" with microcopy "It's free." That microcopy is the best part of the whole experience.
Clicking the JOIN NOW button brings up the modal window:
"Welcome! How would you like to sign up?"
Absolutely nothing here promises benefits to the customers. Consider something like:
Button: "Start Saving Money!"
"Save money when stores change prices. How should we tell you?"
[Login with Facebook] or [Get an email]
microcopy: "We never post to Facebook. Shopobot is totally free. You can stop getting email at any time."
Clicking "Get an email" would bring you to the signup form, currently a DailyCred interstitial, which is (at present) an experience which will not maximize conversion rates, to put it lightly.
https://www.dailycred.com/oauth/authorize?client_id=ceb6f715... That page should:
1) Remind people why they want to sign up for Shopobot
2) Have button copy which suggests value, rather than "Sign Up". Ideally, it should have copy which recalls the scent of the interaction on their page.
3) Continue providing risk-reducers like "free", "we won't spam you", etc.
If you're wondering whether to use DailyCred or roll your own login system, by the way... how much is 20 ~ 40% more users worth to you? Enough to justify the whole hour it will take to roll a login system? Good, thought so. (+)
(+ I'm sort of intrigued by the parts of their offering which do not actually sign up users and log them in. However, it strikes me that bundling them with logins is an exceptionally bad idea, and as you need them you can either implement them ala carte or plug in a provider who would let you keep control over the most important 30 seconds of a customer's relationship with you.)
Re: Surprise: People hate being forced to use Facebook
#34You can trust Facebook. Why wouldn't you? Facebook is lovely.
Re: Surprise: People hate being forced to use Facebook
#35Re: Surprise: People hate being forced to use Facebook
#36Facebook has done a great job of ruining their app ecosystem. Many users are trained through embarrassing spam incidents to never trust Facebook apps.
Is there even an option for developers to use where you can use Facebook just for login, without requesting any additional permissions? That would be acceptable. This is why I still like OpenID (eg, log in with your Google account). I know they get nothing but my name and email address, they can't touch my account at all, and nothing is public.
"When a user auths your app and you request no additional permissions, your application will have access to only the user's basic information. By default, this includes certain properties of the User object such as id, name, picture, gender, and their locale. Certain connections of the User object such as the Friends connection are also available. If the user has made more of their data public, more information will be available."
Source: http://developers.facebook.com/docs/authentication/permissio...
Re: Surprise: People hate being forced to use Facebook
#37Earlier quoted context omitted.
I've been using Rdio for a while now and really like it. I think Spotify's library is a bit larger but, like you, I hate being forced to sign up via Facebook.
I chose Deezer some time ago... but Rdio sure changed lately - maybe I should give them another look. The last time I tried they had a poor choice in non-mainstream things, but it seems to have changed. (number of von zamla albums is my usual benchmark for the variety of available tracks) They still have weird listing issues though - having both Goran Bregovic and Bregovic, Goran for example.
Re: Surprise: People hate being forced to use Facebook
#38In real life, people talk very differently when they're:
- around their friends
- with their family
- with their lover
- in public
- at work
- online
So this "one identity" + "real name policy" + "privacy is dead" nonsense is just disheartening. There will always be a need for humans to keep secrets, to have separate identities, to keep the people in their lives separate, and the topics they talk about separate. "Sign in with facebook" just breaks all those rules.
Not everyone shits and showers with the bathroom door open.
Re: Surprise: People hate being forced to use Facebook
#39Earlier quoted context omitted.
Also, you're allowing yourself to become exclusively dependent on another company's platform.
I've always wondered why more websites/apps didn't have their own user database, with Facebook credentials as merely a link to an underlying record that the website actually owns. This way if you one day want to run far, far away from the FB monster you're already set - the behavior of your app doesn't break horrifically, and you can devise a seamless/pain-free transition for FB-authenticated users to create a passwo…
Because your password database is a liability. And it's a huge pain in the ass to store securely. And a breach at another site can harm your users if they re-used their password. And there's a huge amount of friction when you ask users to create and manage yet another password.
Seriously, traditional login systems suck. They're great for privacy and maintaining direct control over your user data, but they're a huge pain.
I don't want to shill, but Mozilla is aiming to address the bulk of this with Persona (https://developer.mozilla.org/en-US/docs/Persona), which will have an api-stable "beta" release in about two weeks. However, it works right now and has been deployed on sites like https://voo.st/ as an alternative to forced-social login.
Re: Surprise: People hate being forced to use Facebook
#401. the trustworthiness/brand recognition of the service 2. expected behavior of the service with the data
In this case, it seems to me as if there is no value a user would get from signing up with facebook besides the convenience. Furthermore, being an e-commerce service, I would actually say offering Facebook login is counter-productive because it may be perceived as a commercial use of your data (I know its irrelevant, but you would be surprised how often I have heard this)
Also one should note that the averaging 30% really isnt that bad. 50% would mean its completely random, meaning there wouldn't be a preference either way. I wouldn't say people hate being forced at all.
For obvious reasons, this post is biased towards selling their service.