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Hyatt Hotels are using algorithmic Rest “smoking detectors”

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Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#81
post #9

Looks like nothing a little duct tape couldn't handle.

I have seen tradies attempt to ‘disable’ smoke particle detectors by putting tape or a rubber glove over the sensor. This technique often triggers the alarm almost immediately.

Commercial fire sensors do have plastic caps which block airflow without triggering an alarm. They’re designed to be kept on during construction until each sensor is commissioned.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#82
post #30

Earlier quoted context omitted.

"Fire Safety Device Interference Fee: $1,000"

IANAL - but might doing that sift the burden of proof, and force Hyatt to show that the Rest device met regulatory standards as a fire detector?

I bet there are standards about this, and I’d also bet Rest has optimized their product for stealing money, not safety.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#83
post #33

Not about smoking but I recently stayed at a W hotel and was woken in the middle of the night by the room lights turning on. They used electronic push buttons and I turned them off. Seconds later they turned on again. This repeated several times until I was fully awake and called the front desk. "We can come put tape on the sensors." "What sensors?" "There are sensors under the bed." "Oh, so you already know about th…

Oh wow I ran into problems with those too. When I brought my cats to a Hilton, they would get the zoomies and run around at random in the middle of the night, which would make the lights turn on. I think I found some way to block the sensor.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#84
post #64

Synopsis and excerpt: [Rest] markets itself as a way to "unlock a new revenue stream" with the help of a "robust algorithm" for detecting smoking. Hotels where these sensors are installed rack up complaints and negative reviews, after Rest sensors register false positives - thereby unlocking that revenue stream for the hotels. The awesome thing about black-box algorithms is they can't be challenged when they're wrong…

I assume if it’s triggering on car exhaust or something from opening room windows

Hair dryers are mentioned several times, so I would assume one of the things these sensors look for is a rise in the air temperature.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#85
post #77

Earlier quoted context omitted.

Strange choice, fitting rooms with a novel device to annoy guests. Do you suppose it's because somebody fell out of bed and sued? And then maybe some other people thought that was a good idea, and they fell out of bed too, and now the hotels have to have the annoying thing.

I find it somewhat unlikely, as this particular W hotel was not in a country known for personal injury lawsuits. More likely it was sold to them by some interior design firm as a luxury feature. Unfortunately it's only helpful if you're alone--even if it worked correctly you wouldn't want the room lights turning on just because your spouse got up.

Can easily see this as another profit centre. If you paid for single occupancy and call down because the lights come on every time your partner gets up, hit ‘em with a big fine.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#86

Synopsis and excerpt: [Rest] markets itself as a way to "unlock a new revenue stream" with the help of a "robust algorithm" for detecting smoking. Hotels where these sensors are installed rack up complaints and negative reviews, after Rest sensors register false positives - thereby unlocking that revenue stream for the hotels. The awesome thing about black-box algorithms is they can't be challenged when they're wrong…

I scoured their website to look for any clues about how it might (allegedly) work and got a fat lot of nothing. > Rest constantly monitors room air quality, using a proprietary algorithm to pinpoint any tobacco, marijuana, or nicotine presence. So a smoke detector with an "algorithm" attached. Uh huh. How does that algorithm work? > By analyzing various factors and patterns[...] Some cutting edge shit here! And as fo…

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Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#87

Earlier quoted context omitted.

They also cover vaping. While smoking harms are clear and its impact on room smell is evident, the connection is pretty weak for vaping. Unless it’s a crowded bar with lots of vaping people, I can’t tell if somebody has previously used an e-cigarette or vaporized anything in a room, and generally speaking I don’t find such vapor disturbing (altough the smell can be not great).

I found that people vaping around me causes minor irritation in my eyes, and I also find the smell rather annoying, despite my sense of smell being rather weak. I haven't noticed any long-term effects on rooms with frequent vaping though

I'm curious how various court systems would handle a person suing nearby vape users for (documented) minor irritation of eyes and airways.

If such suits were successful, would the newly tested liability set larger changes in motion?

I'm similarly curious about being around Amazon Alexa, etc. devices in circumstances that require two-party consent for recording audio.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#88
post #58

I'd refuse to pay the charge on check out. If they charged my card anyways I would demand a refund and inform the consumer protection agency, wait 30 days and issue the chargeback. Luckily these things work well in my nation.

AmEx used to be good about doing chargebacks generally, but they once sided with the merchant during covid when I was sold an impossible itinerary and cost me $2k. Since then I realized that I won’t always be able to do a chargeback, and I am much more cautious with vendors.

I think there are exceptions about "exigent circumstances" and COVID was considered one. My EU flight was not refunded as well despite the EU having strong protections. The airlines, at the time, were given a life-line.

I think these once in-a-decade or more events can be swallowed. But wouldn't be happy with a regular occurrence.

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#89
So someone does not smoke in their room but they’re charged for cleaning anyway because a third party (Rest) told the hotel that they smoked in their room. What sort of evidence should one gather during their stay to make the strongest possible (defamation? fraud?) case against Rest? (Not that anyone wants to do that on their trip, just curious about the legal implications.)

Re: Hyatt Hotels are using algorithmic Rest “smoking detectors”

#90
post #84
post #64

Earlier quoted context omitted.

I assume if it’s triggering on car exhaust or something from opening room windows

Hair dryers are mentioned several times, so I would assume one of the things these sensors look for is a rise in the air temperature.

You would need a pretty good sensor to detect a temperature increase from lighting a cigarette. Most likely, the hair dryer has a hair stuck that gets burnt once turned on
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