Earlier quoted context omitted.
The fact that it takes more than 24 hours to put a 1 click cancel button is alien to me.
You must not work on these sorts of systems. It can easily take more than 24 hours. In case you’re genuinely interested in learning more, here’s how it works. There are good reasons for it working this way, BTW. The needs of a company with hundreds or thousands of people are different than the needs of hobbyists and early-stage startups. 1. A user experience designer analyzes the user flow and decides where to put th…
I don't know that the backend is necessarily needed. If the button only opened a support ticket/sent an email then the rest can be done by the employees who already processed cancellations on the phone. They just don't need to be on the phone with the customer to do it.