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US Court nullifies FTC requirement for click-to-cancel

arstechnica.com

121–130 of 599 posts

Re: US Court nullifies FTC requirement for click-to-cancel

#121

I should be able to go into my bank or card service online. View a list of all my subscriptions. Click on a subscription (or select all). And cancel. If there is a card that offers this let me know because I'll be switching immediately.

Revolut does that, at least in France. You can see and cancel both card subscriptions and direct debits

Re: US Court nullifies FTC requirement for click-to-cancel

#122

I should be able to go into my bank or card service online. View a list of all my subscriptions. Click on a subscription (or select all). And cancel. If there is a card that offers this let me know because I'll be switching immediately.

Here in the Netherlands, via my bank I can list all of my pre-approved transfers and block them. I'm pretty sure every bank here is required to support this. PayPal also has this feature. I recently had to cut down on expenses starting with extraneous subscriptions and charitable donations, of which I had dozens. Many ad a click-to-cancel or at least fill-out-a-form-to-cancel process, but some of them said 'call us'.…

Be careful there. You can block further payments, but that won't necessarily cancel your subscription.

You may still be responsible for the payment, and may need to pay collection fees as well at that point.

Re: US Court nullifies FTC requirement for click-to-cancel

#123
post #90

Earlier quoted context omitted.

Yes there is https://www.privacy.com/ which gives you a unique virtual credit card per subscription, which you can cancel from the bank.

That... doesn't necessarily work though? If I tried that with my gym, they would send me to collections.

> If I tried that with my gym, they would send me to collections.

Let them. I don't know why people let services abuse them like this.

Re: US Court nullifies FTC requirement for click-to-cancel

#124
post #73

I should be able to go into my bank or card service online. View a list of all my subscriptions. Click on a subscription (or select all). And cancel. If there is a card that offers this let me know because I'll be switching immediately.

I work for a company called Subaio that does exactly that, but it only works because EU (and some other countries) consumer protection laws requires that companies have to let us cancel subscriptions. So we're mostly working with european banks for now. The protection specifically requires that cancelling is at least as easy as signing up.

Could you point me to some European banks that integrate your product? My current bank doesn't have something similar, and I would like to have an option to view all my subscriptions at a glance

Re: US Court nullifies FTC requirement for click-to-cancel

#125
post #64

I should be able to go into my bank or card service online. View a list of all my subscriptions. Click on a subscription (or select all). And cancel. If there is a card that offers this let me know because I'll be switching immediately.

Not gonna lie, I actually have canceled many service because of this single reason. If I get the feeling they want to hide these options specifically to keep me in a subscription, I immediately feel the urge to cancel even more, and also it gives me the feeling that the service itself is obviously, objectively, not good enough that they can just be honest and offer a easy cancel option - because they fear that too ma…

You are absolute minority that conscious about your financial but sorry to tell you that "most" people is "forgot" they sign up something and not open it in years

that's happen more often than you think

also financial illiterate is real

Re: US Court nullifies FTC requirement for click-to-cancel

#126
post #11

The FTC was warned at the time that they were flouting required procedures and that their rule would therefore not survive legal scrutiny. Lo and behold it did not.

Because systematic corruption presumably?

>they were flouting required procedures

Re: US Court nullifies FTC requirement for click-to-cancel

#127

My favorite underappreciated aspect of the iOS app store is its absolutely friction-free cancellation. It makes me much more willing to trial a subscription service because I know I won't have to spend an hour of my life on the phone with a lovely Filipino man to stop that service.

That and the reminder emails from Apple.

It is one reason that with this switch allowing apps to send me outside of Apple's Ecosystem to subscribe, I hope that developers realize that if they make this the only option there are likely many people like myself that just won't subscribe to your app. I am far more likely to try a subscription that costs a couple dollars a month if it is through the app store instead of through some random website.

Re: US Court nullifies FTC requirement for click-to-cancel

#128

FYI: Everyone just use privacy.com It allows you to make virtual cards that are single use. So if a merchant keeps trying to charge you, it will automatically decline. Until the powers that be gets its act together and stops allowing businesses to run all over us...this is the way.

Then you risk getting sent to collections instead.

Re: US Court nullifies FTC requirement for click-to-cancel

#129

I've used a learning platform called Brilliant in the past. The cancellation process was so convoluted that it was impossible to cancel the account. Dark patterns and confusing language. They refused to refund me and after I thought I'd cancelled and I had to run a charge back from my bank. This is nefarious behaviour on their part and consumers need to be protected from it.

Do you mean brilliant.org ?
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