What a funny coincidence, I was just looking at freshdesk yesterday. I really want to place our support software (Kayako), but there just aren't good options out there. Unfortunately SaaS doesn't work for us, but I wish these guys the best. Looks like they're on the right track and have the right priorities.
Re: How Hacker News motivated me to resign my job and launch my own startup (2011)
#21Interesting, what is the issue with SaaS?