21–30 of 226 posts
The difficulty in reporting a bug comes from the friction required to filter the "page doesn't work" with no further explanation reports, or the "my neighbour is a spy for the government and I have proof" reports (real types of reports for a browser company, for example, which surely exist for other places users think that "is" the internet like Facebook). I agree that reporting bugs can be hard, but the amount of sp…
You write that "reporting bugs is usually a terrible experience". I find bugs ALL THE TIME, and yet, when I even try to find a way to contact ANYONE, let alone a developer, they leave no door open at all. No method, no form, no contact name, no nothing. I (along with many, I presume), actually want those companies to excel. I WANT to let them know what to fix. But, they just don't want to hear about it. Really sad I…
The difficulty in reporting a bug comes from the friction required to filter the "page doesn't work" with no further explanation reports, or the "my neighbour is a spy for the government and I have proof" reports (real types of reports for a browser company, for example, which surely exist for other places users think that "is" the internet like Facebook). I agree that reporting bugs can be hard, but the amount of sp…
I however wouldn't shorten/transform reports with an LLM, or make spammy reports inaccessible. Just doing the semantic grouping for escalation. It's true you're getting free work from your users, and the human factor is pretty important here, even if an LLM might sometimes misinterpret it.
The difficulty in reporting a bug comes from the friction required to filter the "page doesn't work" with no further explanation reports, or the "my neighbour is a spy for the government and I have proof" reports (real types of reports for a browser company, for example, which surely exist for other places users think that "is" the internet like Facebook). I agree that reporting bugs can be hard, but the amount of sp…
I won't report bugs in paid software/services because it's not my job, I'm not paid for it, I'm user of the service, not free workforce so they can reduce amount of QA staff or skip it completely. Give me a discount and then maybe , just maybe I'll think twice about reporting something. Bugs renders your soft unusable? Fine, there is plenty of competition out there who will do it right.
So you: A) only pay for perfection and B) experience zero friction or cost in moving services?
I won't report bugs in paid software/services because it's not my job, I'm not paid for it, I'm user of the service, not free workforce so they can reduce amount of QA staff or skip it completely. Give me a discount and then maybe , just maybe I'll think twice about reporting something. Bugs renders your soft unusable? Fine, there is plenty of competition out there who will do it right.
The difficulty in reporting a bug comes from the friction required to filter the "page doesn't work" with no further explanation reports, or the "my neighbour is a spy for the government and I have proof" reports (real types of reports for a browser company, for example, which surely exist for other places users think that "is" the internet like Facebook). I agree that reporting bugs can be hard, but the amount of sp…
This so much.
I can't tell you how often I've seen someone trying to get tech support on something say "When I load the program, I get an error" but don't even say what the error says. I understand that most people have never worked a QA job and so don't know how to write a good bug report, but certainly I would expect someone to copy/paste the error message.
On macOS .app is the standard extension for any installed app.