As of this moment, our site is still down. Any suggestions regarding how to deal with this situation? Update: Over 8 hours of downtime later, dns is delegating properly again. Voost is back up.
Alternatively, same reasoning with the CEO of Bahnhof Unipessoal Lda: Johnny Aspman Phone: +46 (0) 76 111 01 02
I hope you will get help sorting this out as soon as possible, but I would add that unless you signed up for 24/7 duty service, I don't think you are being quite fair to the provider; so far you are getting exactly what they declared you would: Phone support 08:00-18:00 CEST, weekdays.
Good luck!