> It's likely a single-digit percentage of requests that are real humans being [blocked], and we need to look at ways to get that number down, but at least the fallback positions are improved now. The fallback suggestions mentioned in the article are "try clicking the box again" and "try reloading the page" I'm slowly starting to wonder if I should start sending snail mail to companies that block me, instead of resig…
If even people within the same company fell victim to these filters, what chance would the wider public have? On the other side of my tenuous work/life balance, multiple friends that were long-time users of our product were also getting locked out of the site, and of course they had no means of understanding that they were false positives of a fraud detection heuristic, much less of getting individualized support. I know those people and that they were genuine good-faith users, but naturally, while I could pass on word of their struggle, I couldn't offer any actual help since that would disclose details about those heuristics that we were apparently paying good money for and wouldn't want the public to know anything about. I also saw social media discussions where other affected users were helplessly telling each other to try different browsers or reinstall Windows.
Of course, I understand the need to combat abuse of services (and I applaud this employer for many other measures taken in that effort), but it definitely did a number on my loyalty to the company and excitement to be part of the industry to realize that my friends and I would be readily sacrificed if push came to shove.