Live data from Hacker News

Airbnb is in midlife crisis mode

wired.com

271–280 of 573 posts

Re: Airbnb is in midlife crisis mode

#271

Airbnb is a giant example of what happens when you go too far into thinking you can solve real world issues with software UI. Or run a hospitality business without doing any real hospitality. Yes, a marketplace is a dream business from a profitability perspective, but it’s too easy to forget the marketplace is not the actual product that people come to the marketplace for. It doesn’t matter if you have 5000 overpaid…

I don't think anyone at AirBnB wanted to solve a real world issue.

They wanted to disrupt a market, same as uber, and did this by circumventing laws and breaking everything.

There is a reason why we have zoning laws: To protect housing for people. AirBnB broke this. Took my city munich / germany years in curt to get the data from AirBnB.

While Covid, plenty of reports came up how suddenly good flats in good locations became available again for renting to humans.

My mother uses flats for her retirement (she is not employed by a company and therefore doesn't get benefits) and she always tries to keep the rent low. Just that someone tried to AirBnB HER flat for more money than the rent.

Uber, just in case you are not aware of, takes the cake from taxi companies. Taxis who are there even if uber is not available. The only problem with taxis i have: They fight accepting credit cards still today. "Oh credit card? Mh were do you want to go?" yeah fu...

Re: Airbnb is in midlife crisis mode

#272
post #268

Airbnb is, in my opinion, one of the companies with the biggest negative societal impact. Airbnb complementary destroyed some great places and rural cities around the world, because of them: - Food/Restaurant prices go up - Food/Restaurant quality goes down - Real estate price goes up - Dirtiness goes up - Bugs and other animals thrive - Quality of shops goes down, everything is disposable - Quality of building/mater…

> mass tourism wouldn't be possible without Airbnb.

Have you not travelled before Airbnb is a thing in a place? There were always similar alternatives?

The blame game with Airbnb is the most ridiculous thing ever.

Completely unfounded to try to blame so many things such as the housing crisis. Oh, that is just Airbnb. Just ignore that you still have problems due to taxes, government policies in places where there's virtually no Airbnb offera.

Hotels being regulated generally means nothing in places where there's a lot of tourism because you still get extremely poor services and experiences at times and Airbnb and other similar BnB services (this is not new, come on, is everyone You seem to dislike supply so youd problably want to ban low cost airlines so that less of the "rubble/mass tourists" would travel, right?

Re: Airbnb is in midlife crisis mode

#273
post #270
post #268

Airbnb is, in my opinion, one of the companies with the biggest negative societal impact. Airbnb complementary destroyed some great places and rural cities around the world, because of them: - Food/Restaurant prices go up - Food/Restaurant quality goes down - Real estate price goes up - Dirtiness goes up - Bugs and other animals thrive - Quality of shops goes down, everything is disposable - Quality of building/mater…

Airbnb is great for smaller places though. I was looking at some smaller Italian cities and there are mostly traditional b&b's, plus a couple of hotels. So the Airbnb's blend in well, and I think it is too small to really destroy the city itself.

We had already plenty of websites supporting real B&Bs because real B&Bs are registered and can use normal hotel searching websites and portals.

Re: Airbnb is in midlife crisis mode

#274

Earlier quoted context omitted.

AirBNB forced hotels to MASSIVELY upgrade. There used to be very few hotels with kitchenettes, any space really beside just a bed. There's way more suite and kitchenette options. Lots of people travel for longer than just a night or two, or to travel beyond just business, where you might want to be able to actually enjoy being in your private space. Hotels weren't really designed for this. They wanted you to never be…

> AirBNB forced hotels to MASSIVELY upgrade. Any data to back it up, please?

My experiences in travel has been the same. Airbnb competition has been awesome just like Uber has been awesome for taxis in many places.

The narrative is always that "it's worse and making things worse" and gets blamed for everything such as the housing crisis which is insane but it's been an awesome asset to humanity. Not just Airbnb but other similar search lodging offerings.

Re: Airbnb is in midlife crisis mode

#275

Earlier quoted context omitted.

AirBNB forced hotels to MASSIVELY upgrade. There used to be very few hotels with kitchenettes, any space really beside just a bed. There's way more suite and kitchenette options. Lots of people travel for longer than just a night or two, or to travel beyond just business, where you might want to be able to actually enjoy being in your private space. Hotels weren't really designed for this. They wanted you to never be…

> AirBNB forced hotels to MASSIVELY upgrade. And Uber did the same thing for taxis. Now Uber's ridiculously expensive and taxis are often a better option.

This depends on where you live. Not every country is like this and you sure can't call a taxi or have the same level of drivers (and add other ride share apps).

There's an incentive by many to just trash these competition apps and services but they've been a net good.

Re: Airbnb is in midlife crisis mode

#276

Earlier quoted context omitted.

Oh, how lovely it is so convenient for you, e.g. the "silent majority" while the residents of those cities foot the direct and indirect bill from reduced availability of the real-estate and the ever-increasing costs.

Anywhere you could build a hotel you could also build more housing, so they pose the same issue. There is necessarily some tension between using space for permanent housing and using it for tourism / short term stays. Tourism often keeps a city's economy healthy, and having short term stays is important for those visiting even for non-tourism reasons (e.g. in town to visit family, for work, etc). The housing issue is…

But...why should some direct investment towards "housing" if they can direct them towards the day-rentals ? Its definitely in their economical self-interest. So as long as we allow these platforms (be it AirBnB, Amazon or FB) to amplify a single parameter at the detriment of everything else in the society as a whole, I am afraid all the philosophical discussions about "complex" aspects will not help.

Re: Airbnb is in midlife crisis mode

#277

Earlier quoted context omitted.

that is exactly what they do

so if i don't review my host, my host's review of me gets stuck in a limbo? i don't think so. I've seen reviews from hosts that i haven't reviewed.

If only this were documented somewhere. Welp, better disbelieve it outright.

Re: Airbnb is in midlife crisis mode

#278
post #85

Earlier quoted context omitted.

I think they can. It is pretty easy to start simply and experiment: AirBnB San Francisco. AirBnb Paris. AirBnB London. I'll give you an example. My wife is going to France with friends and we can pay money for a good experience but they are going 5-star and we can only afford 3-4 star which is where an AirBnB is also competitive. This sub-luxe market is wide open. If AirBnB isn't interested this is a YC startup for a…

You've not really addressed the core problem: they don't own the stuff. They are facilitating a transaction between you and the owner of the listing. It's very difficult to ensure any level of experience, especially without adding a ton of cost.

> they don't own the stuff. They are facilitating a transaction between you and the owner of the listing.

Hey, that sounds like AmEx Concierge.

Re: Airbnb is in midlife crisis mode

#279

Earlier quoted context omitted.

I think the people who say hotels are better than AirBnb aren't traveling with kids. Having an actual kitchen when you travel with kids is great. Having actual separate bedrooms so we don't have to go to sleep at 8pm when the kids go to sleep is great. Being able to do laundry without tracking down a laundromat or pay exorbitant hotel prices is great. Having a living room or similar area with at least a few square me…

I can't put a finger on it, but I have never used AirBnB, so I probably do not know what I am missing. I have kids now, and when we move around within the EU, I have always found the hotel experience predictable and reliable (and like many say here, perhaps more expensive, though I don't know by how much). Our daily life at home/base camp is filled with chores - laundry, cooking, cleaning etc. So going and staying at…

I'm very mixed on the subject.

I, like you, prefer the hotel offering. Messing around with hosts and their rules is not on my list of things I want to care about, the fact that there are hidden fees and stuff leaves a bad taste in my mouth.

Hotels, I know the rules. Don't destroy or steal, make life easier for the maid: done.

With AirBNB, there's the cleaning fee, there's the self-replacement of items situation, there's the unknown state going in; and there's some faff about checking in.

However, the laundry fee's are definitely killer in hotels. I prefer to travel light and paying €8 for a pair of socks (or.. depending on the hotel manager PER SOCK) to get them washed is just painful. It's not just a high price tag at that point, it's borderline criminal markup.

I have also noticed that amenities such as Irons are less common in hotel rooms these days, which is annoying as I've started wearing shirts in my old age- worse still is the toilet situation. Modern hotels must think we're all voyeurs or something. The majority of hotels I've stayed at in the last 3 years I would not want to be with a child, frosted glass bathrooms, rarely a lock, sometimes it's just slatted wooden cabinet doors... idk, something wild is going on with hotel bathrooms man.

Re: Airbnb is in midlife crisis mode

#280
I'm a digital nomad.

One luggage, no permanent home, been fifteen years.

I used to use AirBnB all the time.

They gradually become more and more, well, "large company".

I used to still look at AirBnB (until very recently, when one of the founders joined DOGE), but I saw that their fee continually rose over time, and became like 10% or 15%, and there's in many places (Paris, Amsterdam, New York, London...) no meaningful listings (which is due to State bans).

I was in Paris last couple of months. There was nothing viable on AirBnB, unless you wanted to pay several thousand a month. There was a set of listings which I concluded was a scam, the same very dodgy letting agency, who had lots of apartments, all with no ratings, but very bad reviews on-line elsewhere. I think they were continually deleting and remaking their lets on AirBnB, to get rid of negative reviews.

AirBnB itself (and here we see "large company") became unreliable as a service, in that I never knew, when I came to us it, if log-in would still work.

I recall the first time log-in failed for no obvious reason, and the and the only option was "email support and we'll contact you in a few days" - and I was looking to move in about two weeks time, and had of course no reason to have confidence in the boilerplate estimate of "few days".

After that, I put up my own HTTPS proxy, which I now use whenever I use AirBnB, to avoid AirBnB when I log in suspending my account, which I then have to have support fix, which of course means the account cannot be used until support get back to me, and assuming they actually do unblock the account, and given how variable support is, this is not a given.

I also recall one episode about ten years ago where I had to phone support. It was a three hour long screaming nightmare of hell and madness, which was eventually resolved by dint of the new process AirBnB had imposed on users (something about ID and account photos, IIRC) actually not working properly, so in the end it turned out Support (some poor Indian woman working from home) and I were able to circumvent the problem.

I've also been reading people write about AirBnB blocking their valid negative reviews on spurious grounds. That undermines all reviews on all properties; you're looking at reviews wondering if there were valid bad reviews you're not seeing because AirBnB has been blocking them.

To summarize, fees are now rather high, when it comes to Support my response is Jesus please God anything but Support, I had to backdoor my own HTTPS traffic to use the service, I'm now uncertain about the veracity of reviews, and no viable apartments in quite a lot of locations.

So, for me, AirBnB was great, but now it's really not.

Then, recently, one of the founders (his role now is only on the board) came out as pro-MAGA and joined DOGE, and that was the end of AirBnB for me.

The one and critical thing AirBnB got right was building into their platform the expectation owners would offer discounts for stays over a week, or over a month.

I don't see this on other platforms, and it makes pricing on other platforms crazy. If I come and stay for three months, I expect a discount for giving full occupancy over that time. If you don't offer that, you're off the menu.

Post reply on HN