Wise refuses to let us access our $60k AUD
1–10 of 156 posts
Re: Wise refuses to let us access our $60k AUD
#2This is a familiar situation.
I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it.
I’ve searched through the lengthy documentation, but without clear guidance, this is an impossible task. My support tickets are no longer being answered, and your phone support refers me back to written communication — which, again, receives no response.
This lack of transparency and accountability is extremely concerning.
Due to repeated experiences like this, I now use fintech platforms only as proxy banks. All funds are immediately transferred to a traditional bank account, and only daily operational expenses remain within the fintech environment.
Re: Wise refuses to let us access our $60k AUD
#3[flagged]
Re: Wise refuses to let us access our $60k AUD
#4This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…
You violated the doctrine of low agency. You are too agentic.
Re: Wise refuses to let us access our $60k AUD
#5This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…
Good news, actual banks in many countries also do the same thing.
Re: Wise refuses to let us access our $60k AUD
#6This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…
Good news, actual banks in many countries also do the same thing.
It's easier to get justice from a local bank in your country, or to at least talk to a real person face to face than from PayPal Luxemburg or wherever they're located.
Re: Wise refuses to let us access our $60k AUD
#7In banking and money services, some things cannot be handled via the usual support channels. In these cases, it’s often more effective to have your lawyer contact their legal department.
Re: Wise refuses to let us access our $60k AUD
#8You can find situation like this in twitter a lot
It's a shame that it's too good to be true, until you get blocked and then it takes weeks/months to get the account back
Certainty can't trust one single institution to hold all your funds
Re: Wise refuses to let us access our $60k AUD
#9In addition to the ridiculousness of the whole situation, it is unbelievably ridiculous that their customer service is the same incoherent, pro-forma slop that's now the norm for retail customer service everywhere.
If you're offering financial services for business, you really need customer service that lives up to the name and, when a problem occurs, tells the customer the specific steps to take to fix it.
Re: Wise refuses to let us access our $60k AUD
#10This is a familiar situation. I run a SaaS platform where I sell plugins for WordPress. Recently, my PayPal account was suspended, and a balance of €80,000 was frozen. The stated reason is a violation of the Terms of Service. However, no specific explanation has been provided — neither what rule I allegedly violated, nor how I violated it. I’ve searched through the lengthy documentation, but without clear guidance, t…
Quite some years ago I sold a Wordpress plugin at a marketplace called Binpress. They paid to my business Paypal account. It had a $3500 balance and I didn't log in to Paypal for a while. After 2 years I tried to recover my account. It was blocked and there was no way for me to get access. I tried every possible way.