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The FTC puts off enforcing its 'click-to-cancel' rule

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Re: The FTC puts off enforcing its 'click-to-cancel' rule

#101
This is something that should be governed by legislation (law) —passed by lawmakers, as we've seen in California - not by executive agencies. The FTC, as part of the executive branch (kinda independent but heavily influenced by the administration in power), shouldn't be in the business of creating new laws.

But I get it now: when Biden directs the FTC to act, it's considered legitimate use of executive power. When Trump directs an agency not to act, it's authoritarian overreach.

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#102

Earlier quoted context omitted.

It's absurd if you believe the point of government is to be by, for, and of the people. If you see government as a way to enhance the ability of the owner class to enrich themselves, it makes perfect sense.

It’s almost as if the previous administration was focussed more on the former, and the current administration more on the latter. I guess you get the government you vote for.

On this issue there is no difference between the previous admin and the current one. The FTC voted 3-0 to postpone. Even though Trump fired two of the original five, if those two had both voted against postponing they would have still lost 3-2 and the same decision would be reached — and I don't think there's much evidence that the two he fired would've voted against postponing, anyway.

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#103
post #97
post #72

I wish businesses would realize this actually hurts their sales. I’ve put off joining a gym for years because I don’t want the hassle of I want to cancel. Also I never do free trials assuming they’ll be hard to cancel.

I have seen the results of these A/B tests closely on a major consumer site and I can tell you it definitely hurts the business to make cancelation really easy.

How do you A/B test your company's reputation as being difficult to cancel? You can't exactly serve up different word-of-mouth to different users.

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#104
post #97
post #72

I wish businesses would realize this actually hurts their sales. I’ve put off joining a gym for years because I don’t want the hassle of I want to cancel. Also I never do free trials assuming they’ll be hard to cancel.

I have seen the results of these A/B tests closely on a major consumer site and I can tell you it definitely hurts the business to make cancelation really easy.

Yep... I've been in a meeting where we were shown the result of moving a cancel button's position on the page to a more crowded place so it would be noticed less. It actually works people click on it less. I couldn't believe it. Thankfully, the feature got vetoed and cancelled (the end result was really visually horrendous).

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#105
I'm listening to hold music right now, 30 minutes into my attempt at cancelling 3mbps home DSL service (not a typo), for which the price has crept up to $71 USD/mo.

I first spoke with a customer service agent whose accent I couldn't understand very well. I have him ALL my account information. He mumbled something about being unable to forward me to the actual customer service agent (then what is your role, dude?), then came back on and said he couldn't forward me and so I would have to call them myself.

He gave me the same number I had already called. I pointed this out to him and he gave me some other number, which is where I'm listening to on-hold music now.

Right now the on-hold music is interrupted to sell me shit.

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#107

That symmetrical registration/cancellation is being slow-walked like this is absurd (but under this admin, certainly not surprising).

It would be good if folks actually read the FTC letter rather than having a visceral negative reaction.

The Biden admin had put the May 14 deadline for certain things even though the rule as a whole went into effect in Jan 2025. Trump's commish is defending that by another 60 days.

https://www.ftc.gov/system/files/ftc_gov/pdf/negative-option...

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#108

Earlier quoted context omitted.

It’s almost as if the previous administration was focussed more on the former, and the current administration more on the latter. I guess you get the government you vote for.

On this issue there is no difference between the previous admin and the current one. The FTC voted 3-0 to postpone. Even though Trump fired two of the original five, if those two had both voted against postponing they would have still lost 3-2 and the same decision would be reached — and I don't think there's much evidence that the two he fired would've voted against postponing, anyway.

This is incorrect. The party makeup of the 5 people changed with the new administration. Lina Khan (D) left and Mark Meador (R) was appointed, changing the balance from 3(D)-2(R) to 2(D)-3(R).

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#109

Earlier quoted context omitted.

> but under this admin, certainly not surprising Services have been making it hard to cancel subscriptions for many years, under many parties and administrations. Many things are Trump's fault, this is not one of them.

Choosing not to enforce the click to cancel rule is not Trump's fault? How so?

Laws get pushed off for all kinds of reasons.

It seems like this was pushed off to give businesses more time to comply.

Many kinds of businesses have subscriptions, each with a different situation. Some small businesses don't even have a programmer.

Requiring a phone call is not always (although often is) to make it difficult to cancel. Often it's because a company doesn't have the proper infrastructure for the frontend.

So I think it's reasonable that they are giving companies some time.

In the end, I hope that on July 14th this goes through, it will be a big win for consumers.

EDIT: My answer didn't fully address the question, so let me add: I don't think is the result of Trump trying to be friends with billionaires for their money. I understand why it seems that way - because he literally does that. But this doesn't seem special or extraordinary. Enforcement of laws gets pushed off all the time.

Re: The FTC puts off enforcing its 'click-to-cancel' rule

#110
post #21
post #8

Earlier quoted context omitted.

Democrats see government differently than Republicans.

I would be even more specific and say that Lina Khan sees government differently than most Republicans and Democrats.

I agree, though I think it is worth giving some credit to the people who chose her & appointed her. They didn't have to do that. It was one of the more impressive moves by the previous admin, and won them a lot of points from me.
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