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United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

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Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#11

Post by chris_wot »

FrankBooth wrote: post #3

The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.

There are such things as services to ensure that unattended children are looked after. United have a duty of care towards the child. Let me put it this way - if a school "lost" a child, they'd be damned sure to raise a ruckus when they found out. United offers a service to ensure unaccompanied minors get to their destination, and they damned well better make sure it works 100% of the time. And if it doesn't, they'd better have smoothly operating contingency plans to fix the matter.

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#12

Post by greggman »

Doesn't this sound like many large internet companies? Paypal? Ebay? Google? Facebook? Yahoo? All of them seem to ignore their customers. At least that's my experience. They only seem to solve issues when either you have connections to someone on the inside or manage to get your story carried/notice on some major news website (HN included).

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#14

Post by MartinCron »

FrankBooth wrote: post #3

The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.

They actually are, or they pretend to be. They charge a $99 unaccompanied minor fee.

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#15

Post by [deleted] »

greggman wrote: post #12

Doesn't this sound like many large internet companies? Paypal? Ebay? Google? Facebook? Yahoo? All of them seem to ignore their customers. At least that's my experience. They only seem to solve issues when either you have connections to someone on the inside or manage to get your story carried/notice on some major news website (HN included).

[deleted]

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#16

Post by fingerprinter »

FrankBooth wrote: post #3

The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.

Are you fucking joking? Yes, perhaps the parents shouldn't have sent the kid, should have gotten a cell phone etc. But there is ZERO excuse for what happened to that child at the hands of United, in a service they provide and charge for. This isn't a black and white issue, though using percentages, fault is 85+% United, 15-% parents.

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#17

Post by benologist »

United are losing it at the moment. I had 2 flights the other week where they couldn't even get someone to move the walkway thingy in line with the plane so we all just stood around waiting after we landed. On one flight the pilot actually phoned because he couldn't get anyone on the radio.

They're really hit and miss with the service - it's either great or it's shit. Sometimes I really love them... I've had two flights where a host has gone out of their way to block off a faulty overhead light and a faulty in seat entertainment system so I could sleep, another flight where I didn't have a long enough layover to get food and they had no snack service so they gave me two main courses (and I wasn't even elite back then). Other times they're like a bad fucking movie - 6 weeks ago at 1am after a cancelled flight they just arbitrarily closed the elite line with "a dozen people left" and told us to go to the end of the economy line with 100s of people waiting in it already for reticketing and hotel vouchers.

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#19

Post by tylermenezes »

Zarathust wrote: post #7
FrankBooth wrote: post #3

The responsibility lies with the parents. What are they doing sending a child so young alone? United is not a baby-sitting service.

United has a service where someone acts as a baby-sitter for the child. The story is about how that service failed and how United Airlines recovered from that failure.

"recovered" heh

Re: United Airlines Lost My Friend's 10 Year Old Daughter And Didn't Care

#20

Post by Dylan16807 »

cellis wrote: post #8

O'Hare is gigantic airport. And, I know from experience that some flights from O'hare to GRR are running tight,sometimes as little as 10 minutes before the connecting flight taxis. I once sprinted through O'Hare to catch a connecting flight to GR. So I'm not surprised at all by this.

That's a valid excuse for missing the connection. Not so much for anything else.
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