Synology isn't about the NAS hardware and OS. Once setup, it doesn't really matter as long as your config is reliable and fast, so there are many competitive options to move to. The killer feature for me is the app ecosystem. I have a very old 8-bay Synology NAS and have it setup in just a few clicks to backup my dropbox, my MS365 accounts, my Google business accounts, do redundant backup to external drive, backup im…
Other manufacturers like Qnap also have this app ecosystem. It doesn’t address the mandatory nature of drives when at most dell and hp have put their part number on drives for the most part.
The number of times I’ve broken things on QNAP systems doing what should be normal functionality, only to find out it’s because of some dumb implementation detail is over a dozen. Synology, maybe 1-2.
Roughly the same number of systems/time in use too.