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Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

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Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#11
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

Yes and no. One thing to keep in mind is that Amazon is a highly diversified company. So even if expanding Amazon Fresh to other cities would turn a profit it may not be worth it to them to put resources behind if it won't be able to turn as much profit as, say, expanding amazon proper to other countries (which they're doing) or building out the cloud business, etc.

My takeaway is that this is not profitable on the global or national scale, but on a local or regional scale, it can be. Amazon might not want to pursue a strategy with limited scalability, whereas Instacart might not even need to worry about that.

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#13
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

thurn - It does speak volumes. And, if you were to study our model, you would realize that Amazon Fresh and Instacart have very little in common. To start off - we are almost entirely a software company. Amazon Fresh, on the other hand, has warehouses, trucks and they own the inventory - completely different from us. We believe those differences are significant - and hopefully they speak volumes too :)

Sounds like a great blog in the making

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#14
post #10

Earlier quoted context omitted.

Yeah, I just don't see grocery delivery becoming feasible until it's done using UAVs. But the main issue with that (aside from getting FAA approval, which is in the works) is that it'll require retrofitting houses with delivery chutes.

This isn't as hard as you think. Place an optical indicator (like a QR code), on a piece of paper, and put it where you want the groceries to wind up. Drone finds your house. Finds your landing spot (which was presented to you via a nice "print this" dialog when you ordered), and sets the stuff down. Alternatively, if you're going to be doing this, you can purchase and register an IR beacon that is more permanent tha…

It's not that simple. There are a lot of people living in apartments - how's it going to work for them?

And where exactly would you place the indicator? In your front yard? Normally, delivieries are made to your porch, but the drone would have difficulty finding an optical indicator on the porch from above.

And what about groceries that need to be refrigerated? Those will need to be dealt with specially.

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#15
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

While I agree that Amazon not having much success in this market is not a great sign, it seems like there are probably a number of other reasons they haven't been expanding the service. Amazon is trying to be the one spot you buy all physical goods, but it's been proven time and time again that getting to generalized, or trying to be all things, means you can't do all of them (or sometimes any of them) well. I think…

Yes. For example Amazon offers quite a poor consumer experience for clothing and shoes, even if they do sell them. There are reasons why Zappos can thrive (and presumably why Amazon acquired them).

[Edit in response to comment below: I do not believe it is right to try something in a store and then go buy it online. Even if you believe that is okay, it actually proves that the purely-online consumer experience is sub-standard, otherwise why bother go to a store at all?

While Amazon is great at issuing refunds for, say, non-functioning electronics, they don't issue full refunds if you buy a hat and there's nothing wrong with it but it doesn't quite fit/look right, and you have to pay for return shipping. Contrast this with the Zappos approach where returns are both free, and hassle-free].

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#16
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

Yeah, I just don't see grocery delivery becoming feasible until it's done using UAVs. But the main issue with that (aside from getting FAA approval, which is in the works) is that it'll require retrofitting houses with delivery chutes.

I think you're forgetting the limitations of payload and fuel...

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#17
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

I used Amazon Fresh when I lived in Seattle & Redmond; and I think this appeals to a different impulse. The key with Instacart is it's (almost) instant, Amazon Fresh is not. The "hey I'm setting up for a bbq, and I need to a couple things from the grocery" is not possible with Amazon Fresh. Whether or not it's a big enough market... I guess they're going to find out!

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#18
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

it's a pretty safe bet that a former Amazon employee has a stronger grasp on why Amazon's not made money with this than does some random dude on the web.

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#19
post #2

Amazon has had, what, five years to expand its Amazon Fresh grocery delivery service? The fact that they have chosen not to implies that they haven't managed to make it cost effective. I think this speaks volumes about the feasibility of grocery delivery.

While I agree that Amazon not having much success in this market is not a great sign, it seems like there are probably a number of other reasons they haven't been expanding the service. Amazon is trying to be the one spot you buy all physical goods, but it's been proven time and time again that getting to generalized, or trying to be all things, means you can't do all of them (or sometimes any of them) well. I think…

Personally, I wish Amazon had stuck with books. IMO, their diversification has made their site organization suffer -- especially when they allowed 3rd-party sellers to create product listings (which led to maddening duplicates).

I pray that Newegg's diversification from computer hardware won't have the same adverse effect, but it's probably a law of retail that it will.

Re: Instacart (YC S12) aims to be the Amazon Prime of grocery delivery

#20
post #15

Earlier quoted context omitted.

While I agree that Amazon not having much success in this market is not a great sign, it seems like there are probably a number of other reasons they haven't been expanding the service. Amazon is trying to be the one spot you buy all physical goods, but it's been proven time and time again that getting to generalized, or trying to be all things, means you can't do all of them (or sometimes any of them) well. I think…

Yes. For example Amazon offers quite a poor consumer experience for clothing and shoes, even if they do sell them. There are reasons why Zappos can thrive (and presumably why Amazon acquired them). [Edit in response to comment below: I do not believe it is right to try something in a store and then go buy it online. Even if you believe that is okay, it actually proves that the purely-online consumer experience is sub…

My Amazon experience for clothing and shoes is roughly the same as for all other Amazon products; I visit a physical location to actually peruse/test the product (in this case, try it on) and then order it cheaply online.

Do you have specific pain points, or is it the innate difficulty in online shopping for clothes?

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