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Great work Visa, now I hate you

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Re: Great work Visa, now I hate you

#51
post #45
post #17

Earlier quoted context omitted.

Interesting. What you're implying is that the marketing benefits of Visa become a sponsor are secondary to the direct revenue it generates at the event. This could be the most profitable marketing spend with the quickest ROI ever.

"$700 million worth of charges" Visa only gets 2-5% of the charge. Lets assume on the high end at 5% we are talking about only 35 million in income. Even doubling that for the second week we get 70 million (before costs). How is that the quickest ROI ever? Sounds like a bad marketing move backed up by a loss of profits. Maybe the real winners were the olympic committee or the other credit card companies that bid up t…

Don't forget a lot of people are going to use Visa anyway.

Re: Great work Visa, now I hate you

#52

Earlier quoted context omitted.

Like the United Kingdom, which is hosting the Olympic games...

Compared to some European countries, the UK is far behind. Many of the smaller retailers and pubs/bars still don't accept card or require minimum spends (£5 or £10) to be able to use cards. In Finland it seems that absolutely everywhere accepts card and cash is very rare. I'd guess at least 95% of the in-person transactions that I see are made with card. Even for the smallest amounts.

At least we have Chip and PIN!

Re: Great work Visa, now I hate you

#53
Don't hate Visa, hate/dislike the venue host that agreed to such terms (thus subjecting you to said terms). Since the article talked about McDonalds - do you hate Coca Cola for striking up an exclusivity deal with McDonalds? If you must place blame, direct it toward the correct entity.

Re: Great work Visa, now I hate you

#54
post #21
post #6

During the Vancouver Olympics not only were we not permitted to use other credit cards, we couldn't even use our bank-issued debit cards for payment (in Canada we don't have Visa Debit cards - our debit cards are issued directly from banks have been accepted everywhere for nearly two decades.) Cash or Visa Only. So there I was at an official Olympic souvenir shop picking up some gifts when I was told no - I'd have to…

Wow, I would have been screwed. I had to look in my wallet because I truly didn't know if I had a Visa. I just have a card my bank provided and it happens to be Master Card. And I rarely carry around much cash.

It's good to have one of both, I've decided, unless you are big on cash.

Re: Great work Visa, now I hate you

#55
post #5
post #2

This reads like the sort of post that so often goes on bad logic riding on emotion, but it's a completely valid point. I'm a Visa user, plus I don't plan on going anywhere near the Olympics despite living fairly close to London, but when I heard about this marketing plan I literally thought it had to be one of those hilarious fake news stories. But it wasn't. Stuff like the McDonalds sponsorship he mentioned (banning…

>But this Visa deal, what on earth are people without Visa supposed to do? I just don't see how anyone sane could think this was a good plan, either from an Olympic organiser's point of view, or Visa's. I think both OP and you (or me, for that matter) don't have access to important data - specifically, what's the percentage of people that have BOTH Visa and MasterCard (and what percentage of those that do not, are li…

I agree, though I would think the ratio is the opposite. The thing is, having multiple cards might be a sign of wealth, but it's also a consequence of local culture. In some countries, everyone has a gazillion of cards. In some countries, having two cards is sort of an exception. In some countries, half the shops usually don't take VISA (Belgium is like that iirc, but I might be mistaken).

So, by taking a decision like that, you're alienating quite a few people, based on non-relevant criteria (not wealth related ones).

Re: Great work Visa, now I hate you

#56
More realistically, Visa was probably hoping that many consumers would, like the author, already have the option of and be forced into using their Visa card.

I agree that this seems, in addition to being extremely frustrating to almost all consumers, a silly marketing move, but I'm sure that Visa has run the numbers and has a sound business reason for doing this. Since, judging by mthoms's post, this seems to be a tradition at Olympics, my reasoning may be off, but I imagine that forcing all vendors to only accept Visa must cost a lot more than a sponsorship without that condition—and I really think that they wouldn't blindly jump into that without a sound reason.

There's the obvious trade-off of how much extra money Visa makes from users who have multiple cards and are forced into using Visa where they wouldn't have otherwise vs. money lost from Visa-owners who who are pissed off. But there are probably much more subtle, long-term effects. Maybe 75% of consumers present have a Visa, and 50% of those Visa-owners feel entitled and empowered by having the ability to use their card while others are frustrated; and then there's the trade-off of the 'entitled' Visa-owning 37.5% of consumers spending more with their Visa cards over the following months/years vs. the money lost due to the 25% of consumers who didn't have a Visa at the olympics and possibly hold a grudge and never own a Visa card because of the experience. Not to mention the fact that a similar sponsorship would likely be arranged if Visa decided not to do it; for all we know, MasterCard had a clear business incentive to do this but refrained because of moral reasons, but are we (consumers as a whole) discussing how valiant MasterCard is and how much they respect us as consumers or have we all forgotten a little bit about MasterCard because everyone's talking about Visa?

Again, I don't agree with this idea; I think it's bad and annoying. But I think it's silly and a bit ignorant for all of us (many of whom have no marketing experience, and most of whom don't on this scale) to assume we know more than the marketers making these decisions because we're annoyed.

Re: Great work Visa, now I hate you

#57
post #49
post #2

This reads like the sort of post that so often goes on bad logic riding on emotion, but it's a completely valid point. I'm a Visa user, plus I don't plan on going anywhere near the Olympics despite living fairly close to London, but when I heard about this marketing plan I literally thought it had to be one of those hilarious fake news stories. But it wasn't. Stuff like the McDonalds sponsorship he mentioned (banning…

It seems like you and the author are assuming that everyone has some sort of right or reasonable expectation to be able to buy products with any payment method they choose. But that's rarely the case. There are tons of places that simply don't accept MasterCard or American Express, for example. Almost no place will accept barter. The only way this was a bad decision by Visa and the Olympics is if the sponsorship paym…

Expectation? No. Desire? Yes! If someone goes out of their way to make me unable to use the form of payment I want, and that is accepted in many other places, I will dislike them, despite not having the "right" to use it.

Re: Great work Visa, now I hate you

#58

Not having been to the olympics before, an important detail is how far this 'zone' covers. I am going to assume its a significant number of blocks, maybe even a mile, around the olympic venues that include everyday businesses that people use, olympics or not. The not-selling-fries bit sounds hugely anti-competitive and way beyond the scope of what should be possible by this event. Payment cards go a step further. Peo…

It's only within the sites themselves, nowhere else.

Re: Great work Visa, now I hate you

#59

Earlier quoted context omitted.

Like the United Kingdom, which is hosting the Olympic games...

Compared to some European countries, the UK is far behind. Many of the smaller retailers and pubs/bars still don't accept card or require minimum spends (£5 or £10) to be able to use cards. In Finland it seems that absolutely everywhere accepts card and cash is very rare. I'd guess at least 95% of the in-person transactions that I see are made with card. Even for the smallest amounts.

This is very true. The merchant fees in the UK and therefore the minimum spend between merchants can vary enormously.

For instance, I can buy milk at £0.49 on an American Express card in Tesco, but in my local pub, anything under £10 (on any card other than AmEx - AmEx is still not accepted in that many places in the UK) requires me to pay a £1 transaction fee.

There is no reason behind this, other than Tesco are so huge, they can negotiate a much better rate than a small business, who clearly can't even consider the huge American Express merchant fees.

The sooner somebody disrupts this 'business', the better for everyone.

Re: Great work Visa, now I hate you

#60
This is stupid marketing by the Visa team. But what has not been mentioned is why would the Olympic committee allow this! And money is not the answer as I would think Visa / Mastercard or other would still sponsor this if the committee had said all cards must be accepted. Personally I am more disappointed in the olympic committee than Visa.
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