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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#301

Should be codified by law: - If a firmware can be updated, it must keep a minimum ROM feature so it can be recovered. - No device should be updated without the *owner* explicit intention to do so. - Full docs must be released if the vendor stops supporting it.

A law? As an engineer, I really don’t want a bunch of technologically-inept congressmen telling me how I have to build software, firmware, or hardware.

Re: Samsung Q990D unresponsive after 1020 firmware update

#302

I have been boycotting samsung since ~2014; because of my experience with two, brand new, ~$1000 samsung devices, neither a phone. Their customer service blew me off, because both devices had intermittent issues. I tell people to avoid the company and its products. both devices were malfunctioning within the first month. 1) 4k60 32" monitor, the power button always flaked and it would randomly shut off, thus necessit…

I had to stop getting Samsung Pro Endurance microSD cards after three in a row failed after a few months (write speed dropped below 2 MB/s). This was after the update to the blue and white color scheme (and higher endurance figures, hah); the older black, red, and white ones worked great and I fortunately got over a dozen of them.

Re: Samsung Q990D unresponsive after 1020 firmware update

#303
post #301

Should be codified by law: - If a firmware can be updated, it must keep a minimum ROM feature so it can be recovered. - No device should be updated without the *owner* explicit intention to do so. - Full docs must be released if the vendor stops supporting it.

A law? As an engineer, I really don’t want a bunch of technologically-inept congressmen telling me how I have to build software, firmware, or hardware.

As an engineer you should be familiar with laws and regulations. Try creating health care software without regarding HIPAA, for example, should make for lots of fun and lawsuits!

Re: Samsung Q990D unresponsive after 1020 firmware update

#304
post #237

Earlier quoted context omitted.

> Why else would a soundbar need updates anyway? No matter the device, software rots. Not because the device changes, not because the software changes, but because the world does

And the obvious solution is to isolate the device from the world. Most of my stereo is isolated from “the world”, and some parts are close to 30 years old. Why does a soundbar need contact with the internet?

Just because you want to keep using old tech doesn't mean everyone else wants to.

Re: Samsung Q990D unresponsive after 1020 firmware update

#305
Sigh, another day, another consumer product without fault tolerant update systems. SpaceX has a white paper on doing this with their satellites for Starlink. https://digitalcommons.usu.edu/cgi/viewcontent.cgi?article=5...

It is bad engineering on Samsung's part to even be able to brick their product with an update.

Re: Samsung Q990D unresponsive after 1020 firmware update

#306
post #136

Earlier quoted context omitted.

Why else would a soundbar need updates anyway? It either performs its well defined functions when you bought it or they sold you a device that doesn’t input/output sound. Updates for these types of things always fall into three categories. Either they’re gimping some unanticipated usage, they’re trying to insert ads, or they’re trying to gather more usage data.

> Why else would a soundbar need updates anyway? It either performs its well defined functions when you bought it or they sold you a device that doesn’t input/output sound. Unfortunately there are soooo f..ing many devices out there that don't follow the specs, no wonder given how long and complex alone the Bluetooth specifications are, and HDMI/HDCP (which a soundbar with ARC support needs...) is even worse, and don…

While I agree with what you wrote

> [...] GPUs that run HDMI over DVI [...]

I thought HDMI and DVI use the same signalling (at least the 'digital part' of DVI, was it DVI-D?), just over a different connector?

In my memory only the connectors competed for adoption, and Home Entertainment industry opted for HDMI and the PC-industry opted for DVI, while the signalling was not contested (besides DVI also being able to carry analog signalling with full spin-out, and HDMI carrying audio instead). My memory might not serve me well here though.

I never thought HDMI would win :( but it makes sense I guess - Computers/their use changed :(

Re: Samsung Q990D unresponsive after 1020 firmware update

#307
post #153

Earlier quoted context omitted.

I can only assume you’ve never worked in desktop support if you think that is something the general populace is remotely interested in. Smartphones are a step in the right direction for the tech illiterate and uninterested. There is zero reason to give lay users enough rope to hang themselves with despite that being the opposite of what I or most users of this site would like for ourselves.

I actually did work with customer support in my very first job :) We had a limited IT crew, so programmers on-site would often go to the users' office to help with software and hardware issues. My anecdote is the opposed of yours: they were interested in knowing why something wasn't working, but only as long as you're willing to be patient, talk slowly, and explain any unknown concepts to them, if required. Insulting…

Fair enough. Many of my end users were indeed eager or at least willing to learn as you say. A non-insignificant portion were not though, and those are the ones I'm speaking of. But that was also a professional environment. Your interested users had some obligation to the company and the support of professionals like yourself to guide them.

Additionally, I don't think these people are stupid, and I'm not demeaning them. They simply do not care to know and that's perfectly fine. I wouldn't demean someone for not understanding how their car works, or even failing to get their oil changed. The computer is a tool to file taxes and shop on amazon for most people, they have a million other priorities in their lives that come before making sure windows is up to date, let alone actually considering its security. It's the job of these companies to ensure their technology can be used safely without consideration by the end user.

Re: Samsung Q990D unresponsive after 1020 firmware update

#308
post #298
post #209

I hate smart TVs. Why put all the functionality in one device when a small part of it is going to become obsolete real soon while the TV part will continue to work for a decade or more. I buy dumb TVs and a separate "smart" component like Roku that can be replaced as easily as a shoelace.

My strategy is to buy cheapest TV on the market (which is usually an ad loaded Crapware like hisense) and then never ever connect it to the internet but use HDMI to plug into a dedicated computer. Basically all I need in a TV apart from the display is an HDMi. It works amazing, been using like this over 10 years now.

[deleted]

Re: Samsung Q990D unresponsive after 1020 firmware update

#309
post #301

Should be codified by law: - If a firmware can be updated, it must keep a minimum ROM feature so it can be recovered. - No device should be updated without the *owner* explicit intention to do so. - Full docs must be released if the vendor stops supporting it.

A law? As an engineer, I really don’t want a bunch of technologically-inept congressmen telling me how I have to build software, firmware, or hardware.

As if engineers actually get to make decisions about software, firmware, or hardware. Ha! That is truly hilarious.

I would rather have a bunch of mildly responsive legislators setting the boundaries of what is acceptable than a bunch of middle-managers trying to justify their salary to their private equity overlords.

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