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Samsung Q990D unresponsive after 1020 firmware update

us.community.samsung.com

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Re: Samsung Q990D unresponsive after 1020 firmware update

#251
post #240
post #209

I hate smart TVs. Why put all the functionality in one device when a small part of it is going to become obsolete real soon while the TV part will continue to work for a decade or more. I buy dumb TVs and a separate "smart" component like Roku that can be replaced as easily as a shoelace.

Same. I bought a couple of Chromecasts for that reason but they're supposedly discontinued now.

They're discontinued and a week or so ago a certificate expired and millions of Chromecast V2 aren't working.

Re: Samsung Q990D unresponsive after 1020 firmware update

#252
post #209

I hate smart TVs. Why put all the functionality in one device when a small part of it is going to become obsolete real soon while the TV part will continue to work for a decade or more. I buy dumb TVs and a separate "smart" component like Roku that can be replaced as easily as a shoelace.

Yes I’m always very surprised that people deal with the awful software that are on the TVs.

I use an Apple TV which, while a relatively expensive solution, has a clean interface and integrates well with the rest of my hardware. Plus rarely are there ads being shoved in your face in the OS/Home Screen. Apps can still do as they like of course.

Re: Samsung Q990D unresponsive after 1020 firmware update

#253

If you want your devices not to belong to you, connect them to the internet.

Many devices these days are required to be connected to the internet, which is bizarre, but here we are.

Yeah like these "cheap" HP printers, which have to be connected to the internet so that they can force you into a subscription, use their own inks only etc. They do not belong to you either.

Re: Samsung Q990D unresponsive after 1020 firmware update

#254
post #110

Earlier quoted context omitted.

IMO this is a terrible idea for many reasons but the most important of which is: As a consumer I should have the right to have my device revert any b.s. update and get my setup to how it was the day I bought it. So many companies have begun rolling out updates that makes the device I purchased call home before allowing any user functions and if/when that server goes down my device becomes a brick. This behavior essen…

FWIW, my background is in B2B hardware and that's the perspective I am coming here with. Out of curiosity though, how do you weigh your value of control vs. security vulnerabilities? Modern speaker systems allow some form of wireless connectivity, so there is bound to be something and not all consumers will be savvy enough to keep up with security updates on their own.

There will always be security issues, so "but security" is not a reason to prevent a consumer from doing whatever they want with a thing that they purchased from you (I'm of course just speaking morally/ethically here since there's no legal provisions preventing that in most places).

If I pay you for a product, you have no moral right to tell me what I can and cannot do with that product, up to and including messing with the firmware, installing known-bad firmwares, wiping it and building my own firmware, whatever I want. It's mine, I paid for it, stop violating my private property rights.

Re: Samsung Q990D unresponsive after 1020 firmware update

#255
post #86

Earlier quoted context omitted.

>That point has practical issues, because most consumer electronic customers are technically dumb. It's a speaker that worked fine until Samsung unilaterally broke it. I don't think the customers are the dumb ones here.

Customers will gladly use an outdated browser or OS with known exploits to access their most sensitive information. Automated updates are necessary evil. Even a smart speaker with a vulnerability could end up as part of a botnet.

I think this is completely rational given a realistic threat model. As a customer, I've had my browser hacked exactly never, but examples of feature downgrades from vendors abound. Vendors are a much more serious attack vector than a random hacker.

Re: Samsung Q990D unresponsive after 1020 firmware update

#256

Two important features I insist on for products I develop: 1. Staged rollout of firmware updates. It’s common practice for apps and software but for some reason it’s less common with firmware. Rolling out to 1% (or less, depending on scale) of devices and waiting a day is cheap insurance. Side note: Build a good relationship with customer service people so you hear about these things immediately. 2. A failsafe firmwa…

> A failsafe firmware reset back to factory state. This doesn't work if your threat model includes denying rollbacks to prevent exploiting bugs in old firmware. I'd love to be able to roll-back firmware on some of my devices to allow me to "jailbreak" them using old firmware. In some cases your newer firmware may be blowing e-fuses that prevent old firmware from functioning. See the Nintendo Switch, for an example. T…

I think the correct way to do this is to allow a rollback to the immediately previous working version. Before updating, write current firmware to failsafe data storage, then do the update. Then a firmware reset sends you back to the last good version. I'm pretty sure this is already done by many hardware and software manufacturers, such as me.

Re: Samsung Q990D unresponsive after 1020 firmware update

#257

Good motivation for a PSA: This happens more and more often, and there is a fairly easy + popular workaround (which also comes with 99% ad blocking as a bonus). Just either set up pi-hole locally OR use a hosted DNS service that does essentially the same thing. Main idea: Ads, updates, etc. typically (not always) need to resolve hosts before connecting to servers. Simply resolve these hosts to 0.0.0.0 instead of a re…

> Step 5: Later, you may encounter broken functionality. When this happens, look at your logs, and see which server(s) were blocked at that moment Eventually you end up with advertisements being served because the application refuses to show the content without the advertisements. So let me cut back to your main idea: > Main idea: Ads, updates, etc. typically (not always) need to resolve hosts before connecting to se…

Maybe that worked 10 years ago but nowadays they figured out ssl certificate pinning

Re: Samsung Q990D unresponsive after 1020 firmware update

#258
post #99
post #59

Earlier quoted context omitted.

I have a similar experience with my high-end Samsung TV from 2013. The TV itself still works perfectly so I'm not replacing it soon (still 1080p, not 4K, but...), but over time, Samsung has steadily removed key features with each update. When I first bought it, it supported Skype video calls (and now the integrated webcam can't be used at all), IPTV streaming, and various third-party apps — all of which are now gone.…

LGs, while still smart TVs, are relatively competent at being dumb TVs. Your only other options these days (sans rescuing a dumb TV from e-waste) are commercial panels and projectors.

We have a 4K TV from Philips (really, TP Vision), which has Android TV, but you can just set it to an HDMI input and then it works as a dumb TV.

Being a Philips (TP Vision), it also has Ambilight, which is nice.

It’s a few years old though, so no guarantees that newer Philips (TP Vision) models work the same way.

Re: Samsung Q990D unresponsive after 1020 firmware update

#260

Two important features I insist on for products I develop: 1. Staged rollout of firmware updates. It’s common practice for apps and software but for some reason it’s less common with firmware. Rolling out to 1% (or less, depending on scale) of devices and waiting a day is cheap insurance. Side note: Build a good relationship with customer service people so you hear about these things immediately. 2. A failsafe firmwa…

As a user/customer, if I'm part of that 1% with an issue and get the same sort of "canned" response you see on the mentioned thread, I feel like me as a user doesn't matter. I guess the next step is calling customer support and then having the person on the phone making me go through their checklist of things I've already tried and again, feeling like this is of no use.

I think it usually takes a big rollout for these big companies to actually "hear" their users.

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