List price $2,000. What was the update supposed to improve/fix?
Samsung Q990D unresponsive after 1020 firmware update
11–20 of 580 posts
Re: Samsung Q990D unresponsive after 1020 firmware update
#12It bothers me that many devices are so easily remotely bricked and that keeping them offline is the only way to avoid such issues.
Automated updates were supposed to give us peace of mind instead of having us worried about what bug or enshittification will follow.
I’d wager that, for most Internet-connected appliances, keeping them offline or disabling autoupdates have way more pros than cons.
Re: Samsung Q990D unresponsive after 1020 firmware update
#13Ironically the 2022 Samsung soundbar model I have hasn't gotten a single firmware update since January 2023. I bought it new from Samsung after that day.
I am moderately surprised that they even update their firmware on some models.
Re: Samsung Q990D unresponsive after 1020 firmware update
#14My bluray player has an ethernet port on the back, but I never ever connect it to the internet.
Re: Samsung Q990D unresponsive after 1020 firmware update
#15List price $2,000. What was the update supposed to improve/fix?
Someone's promotion packet?
Re: Samsung Q990D unresponsive after 1020 firmware update
#16List price $2,000. What was the update supposed to improve/fix?
Probably some new AI/tracking/ad delivery features
Re: Samsung Q990D unresponsive after 1020 firmware update
#17Really glad I never connected mine to wifi
Re: Samsung Q990D unresponsive after 1020 firmware update
#18Two important features I insist on for products I develop:
1. Staged rollout of firmware updates. It’s common practice for apps and software but for some reason it’s less common with firmware. Rolling out to 1% (or less, depending on scale) of devices and waiting a day is cheap insurance. Side note: Build a good relationship with customer service people so you hear about these things immediately.
2. A failsafe firmware reset back to factory state. Some sequence that resets the device completely back to the way it was when it came out of the box, firmware included, as a last resort. In conjunction, your automated tests need to confirm that every factory firmware you’ve ever released can update to the latest firmware.
Re: Samsung Q990D unresponsive after 1020 firmware update
#19This is one of the reasons why my home theater system is built from discrete parts (not an all-in-one soundbar), with a high quality receiver that never talks to the internet, doesn't have an ethernet cable and has no wifi access (it works fine as a bluetooth sink when I want to play something from my phone into it), separately purchased 5.1 speaker system, and roll of 16awg stranded copper speaker cable from monoprice.
Re: Samsung Q990D unresponsive after 1020 firmware update
#20If the damage is actually as bad as it sounds, Samsung is probably talking with their lawyers and is being instructed to maintain radio silence so as to better prepare for the class-action lawsuit.
Wouldn’t radio silence increase damages to customers and result in increased liability?