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Tesla created secret team to suppress driving range complaints (2023)

reuters.com

151–160 of 287 posts

Re: Tesla created secret team to suppress driving range complaints (2023)

#151

Earlier quoted context omitted.

Do gas cars get advertised mileage on steep hills? I don't believe so.

Electric cars being much, much heavier than petrol cars do have a disadvantage going uphill. I'd still reckon that range estimates should ignore these extreme edge cases, though.

> much, much heavier

Stop that. 10 - 15% doesn’t constitute “much, much”.

Re: Tesla created secret team to suppress driving range complaints (2023)

#152

Earlier quoted context omitted.

> Also Tesla servicing is famously bad I don't own a Tesla, let alone a car. What is "servicing" for a car? You go to the dealer when something is wrong/broken? Or do you call Tesla? Also, can you give a specific example of how Tesla servicing is "famously bad"? (I'm not doubting, but it will help me to better understand your comment.)

I sold my Tesla after 4 years, because I refused to own it out of warranty. No longer being associated with Musk is a bonus. During the 4 years, it needed servicing (for actual faults, not for maintenance) 13 times. 4 of those times were "Car is dead" and it had to be towed. To book service, you have to use the app. There's no phone number. You pick a date which is usually at least a week in advance, type in what's w…

Wow, that is crazy.

I've come to think of cars, and maybe other big purchases, as you're purchasing a culture; the company that made it and will service it - it's why Toyota is so highly regarded. I own a 20yo Toyota Tacoma - and it's making more frequent shop visits now; and there are some good independent shops, but the Toyota guys really do a good job and over-communicate what's going on when they have your vehicle. You also have a person who handles you through the entire process - it's a great experience.

Tesla culture is the opposite - buy the care and go away please.

Re: Tesla created secret team to suppress driving range complaints (2023)

#153

This company is a total dumpster fire. It will be amazing if their stock is above $50 this time next year.

Do not underestimate the Musk reality distortion field... He's been saying FSD for like 10 years on investor calls and they just keep eating it up.

Re: Tesla created secret team to suppress driving range complaints (2023)

#154

I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Also Tesla servicing is famously bad, and the way the employees treat service requests (as described in the article) explains a lot

> Also Tesla servicing is famously bad I don't own a Tesla, let alone a car. What is "servicing" for a car? You go to the dealer when something is wrong/broken? Or do you call Tesla? Also, can you give a specific example of how Tesla servicing is "famously bad"? (I'm not doubting, but it will help me to better understand your comment.)

For comparision with Tesla, with my little 15 year old clio it's like this:

1. There is mandatory service with technical exam yearly. Few days before it I call my mechanic, drive car to him, then pick it up next day. He changes the oil, brake pads if they are getting bad, tightens a few nuts. Usually I pay less than 100€ for that, but price varies heavily by car model/mechanic/location.

2. I go change the wheels before and after winter (we have to use separate ones for summer and winter there due to snow). Again, I call the mechanic, drive the car to him same day, chat for 15min, then he is finished. Around 120€ if I need new wheels, just 40€ if previous season ones are still good.

Every so often a bit bigger service is needed (if exhaust needs to be replaced or something else). In this case the car stays at mechanic over weekend, maybe max 4-5 days if he needs to order parts he doesn't have in stock.

Average it's less than 400€ yearly and less than a week of downtime in total per year.

Re: Tesla created secret team to suppress driving range complaints (2023)

#155
post #22

I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Also Tesla servicing is famously bad, and the way the employees treat service requests (as described in the article) explains a lot

I have a model 3 from 2019 that is not quite as extreme, but gets similar issues. It should have 350 km of range. I see some people posting insane wh/km numbers, but I think I'm doing a pretty decent job (130-140 wh/km or ~225.31 wh/mile average outside of the winter); I barely get 270-280km, max. The issue isn't the driving range, but rather the unexplained loss of range. I'm talking about losses of 7.5% if I leave…

My Y has been parked at an airport garage for two weeks. It has lost 1% in that time.

Re: Tesla created secret team to suppress driving range complaints (2023)

#156

I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Also Tesla servicing is famously bad, and the way the employees treat service requests (as described in the article) explains a lot

> I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Were you mislead about or unaware of the range claims when you bought the car? I don't own an EV or have any real interest in the…

> I'd assumed that was made pretty clear in advertising materials

On all advertising marerials for cars (ICE or EV) i have seen only: consumption may vary with driving conditions. That's all. How much they vary, is left as an exercise for the reader.

Re: Tesla created secret team to suppress driving range complaints (2023)

#157
post #108

I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Also Tesla servicing is famously bad, and the way the employees treat service requests (as described in the article) explains a lot

If the gradient is steep enough then you would not be recouping most of the energy going back downhill because your brakes will be burning off the energy. Uphill and downhills is a combination where the estimated range might be thrown off entirely, depending on situation. Regardless, even with a small gradient, the kinetic energy can never need 100% converted back into stored energy into the battery. There will alway…

They stated they recharge at the top of the hill (for free) so the downhill part is mute in this case.

Re: Tesla created secret team to suppress driving range complaints (2023)

#158

From a company that sell "full self-driving" cars that don't, you now, "self drive fully", I was kinda already expecting that whatever advertised range was, to put it nicely, a "large exageration". The bit of code in the dashboard to exaggerate even more is a nice touch. I wonder what the commit message was for that PR ? (Or maybe Tesla does not do PRs or commits, and just let anyone build anything on their laptop an…

> I wonder what the commit message was for that PR?

They "trust me". Dumb fucks.

Re: Tesla created secret team to suppress driving range complaints (2023)

#159
post #156

Earlier quoted context omitted.

> I have a model 3 (from 2023), that is rated 270 miles. I can get at max 120 miles, more like 90 miles from it. My drive to work involves going steeply uphill, not very cold. The only reason I don’t care is I have free office charging. If I didn’t I would be pissed by the range I observe. Were you mislead about or unaware of the range claims when you bought the car? I don't own an EV or have any real interest in the…

> I'd assumed that was made pretty clear in advertising materials On all advertising marerials for cars (ICE or EV) i have seen only: consumption may vary with driving conditions. That's all. How much they vary, is left as an exercise for the reader.

Literally the origin of the phrase "your mileage may vary"

Re: Tesla created secret team to suppress driving range complaints (2023)

#160
post #108

Earlier quoted context omitted.

If the gradient is steep enough then you would not be recouping most of the energy going back downhill because your brakes will be burning off the energy. Uphill and downhills is a combination where the estimated range might be thrown off entirely, depending on situation. Regardless, even with a small gradient, the kinetic energy can never need 100% converted back into stored energy into the battery. There will alway…

They stated they recharge at the top of the hill (for free) so the downhill part is mute in this case.

*moot

(No offense intended.)

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