Atlassian announces end of support for Opsgenie

This appears to be more of a pricing/packaging/branding change as opposed to Atlassian shutting something down.

We aren’t subscribed to OpsGenie but Jira sends OpsGenie notifications all the time and it’s impossible to unsubscribe, because you need to cancel OpsGenie which we don’t have.

Anyway the product map of Atlassian is unreadable now (Jira Work ≠ Jira Portfolio ≠ Jira Software ≠ Jira Service Management, all in Jira), and they don’t make clear what you’re subscribed to in the administration: Products, addons, same products but other sites, etc. This mess is downright visible in the announcement:

> Starting today, there are two options for Opsgenie customers: move to Jira Service Management for robust end-to-end incident management, or move to Compass for alerting and on-call management alongside an intuitive software component catalog.

I think they botched the project where they unified the login, and failed to make a centralized dashboard. In any case, I always wonder whether that’s intentional or a dedicated effort to make people spend more.

It's probably the Salesforce approach, which is letting product sellers drive architecture, which is always "This one customer needs this thing exactly like this" => now there's n+1 flavors of the product.

As a current Opsgenie user, I disagree. They're splitting their incident management and alerting/on-call into two services - Jira Service Management and Compass, respectively. Both are terrible, and not at all one-to-one replacements.

One of the pointless games of musical chairs at my last job was migrating to OpsGenie.

The amount of opportunity costs that racked up nearly killed them.