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Ask for no, don't ask for yes (2022)

mooreds.com

221–230 of 286 posts

Re: Ask for no, don't ask for yes (2022)

#221

Earlier quoted context omitted.

A manager that organized their team so that each team member makes concrete thought-out proposals with all details covered, so that it's their only job left is to give approvals and do nothing else? I'd say that's a brilliant manager

Maybe I should be a developer that just tries to get everything pushed off to someone else, or just reject the work for reasons so that's my only job.

You can! The job is called VP of Engineering

Re: Ask for no, don't ask for yes (2022)

#222
post #215

Earlier quoted context omitted.

> “If I don’t hear back from you in [N] days, I am going to do XYZ on [DAY N].” This way I’m not asking for approval and then helplessly waiting and pinging. I feel this tone is needlessly confrontational. You can very well state "II'm going to do XYZ because of [REASONS]. I'm going to do XYZ on [DAY N]. If anyone objects or has any reservations, please reach out to me." This approach also forces you to present a sou…

I really dislike this approach as well. You basically light a fuse on a bomb and place the responsibility on others. Saying "I will do things my way unless someone manages to convince me to do otherwise this within x days" is toxic and places a ton of pressure on your coworkers.

I have the exact opposite reaction. Asking people for permission puts pressure on them to think about what you are doing (your responsibility) and make the decision about whether it is the right or wrong course of action. When I am asked to make a decision, I switch into a different thinking mode than when I am simply told the implications of a decision someone else is making as an FYI.

The majority of decisions being made in a company are two-way doors - they can be reversed if needed without great consequence. Those decisions should be made quickly by whomever is close to the topic and everyone else should just be an inform (as a sanity check).

Re: Ask for no, don't ask for yes (2022)

#223

Earlier quoted context omitted.

How do you actually word this? "We plan to defragment the thingamajig on March 1st. We're reaching out to those who might have an interest in case this might cause problems. Please let us know if you have concerns about the defragment. If we don't hear from you by March 1st, the thingamajig will be defragged." Something like this?

I am also wondering this , how can we do this without being confrontational and also not being too wordy that you lose interest

Everything can be considered confrontational if receiving party is unreasonable.

Maybe receiving party should also take active part in understanding the communication so we don’t put whole burden on sender.

Because that’s causing people to stop communicating which is the worst outcome.

I already had couple team mates - that people didn’t want to communicate with.

Re: Ask for no, don't ask for yes (2022)

#224
post #215

Earlier quoted context omitted.

> “If I don’t hear back from you in [N] days, I am going to do XYZ on [DAY N].” This way I’m not asking for approval and then helplessly waiting and pinging. I feel this tone is needlessly confrontational. You can very well state "II'm going to do XYZ because of [REASONS]. I'm going to do XYZ on [DAY N]. If anyone objects or has any reservations, please reach out to me." This approach also forces you to present a sou…

I really dislike this approach as well. You basically light a fuse on a bomb and place the responsibility on others. Saying "I will do things my way unless someone manages to convince me to do otherwise this within x days" is toxic and places a ton of pressure on your coworkers.

It really depends on the culture - it's pretty frequent, for example, that coworkers prefer the option that keeps their workload small and predictable even when that option is bad for the health of the business.

Re: Ask for no, don't ask for yes (2022)

#225

This is a critical skill in big companies where everyone is swamped and busy and things get lost. I do this all the time when I’m dealing with people who don’t answer their email, or who tend to stall and delay approvals, or people who are just very busy. I’ll Email and describe the problem and then say the magic phrase “ If I don’t hear back from you in [N] days , I am going to do XYZ on [DAY N].” This way I’m not a…

> “If I don’t hear back from you in [N] days, I am going to do XYZ on [DAY N].” This way I’m not asking for approval and then helplessly waiting and pinging. I feel this tone is needlessly confrontational. You can very well state "II'm going to do XYZ because of [REASONS]. I'm going to do XYZ on [DAY N]. If anyone objects or has any reservations, please reach out to me." This approach also forces you to present a sou…

This is absolutely the way to go.

Re: Ask for no, don't ask for yes (2022)

#226
post #123

Earlier quoted context omitted.

What about: - If I don’t hear back from you in [N] days, I am not going to do XYZ, considering you don't deem it to be important. >this cargo cult behavior of citing Amazon's leadership principles Technical principles too: microservices. Firm size follow a Zipf distribution, thus in most case the decision was made it wasn't necessary and actually slowed down development.

> - If I don’t hear back from you in [N] days, I am not going to do XYZ, considering you don't deem it to be important. It's still needlessly confrontational. Why are you accusing someone of failing to understand the importance of something? Ask yourself this: do you need someone else's input? If you do not need it, you do not need to ask questions. If you feel the need to request input then in the very least you nee…

The problem is that, sometimes, "no input" looks very much like "I have input, but I haven't had the time to give it", so you end up waiting for nothing. This way you put the responsibility on the other person, to say "please don't do this yet, I'll explain soon why not" instead of just staying silent.

Re: Ask for no, don't ask for yes (2022)

#227
post #95

I'd fire him > .”Hey, boss, I am going to install action X, which should solve the XYZ problems we’ve been having. Will take care of this on Monday unless I hear differently from you.” No thank you. I'm the boss. Don't push me around

Yes you’re the boss and no one can take that away from you. You must have worked very hard to get there if you’re blocking your team from taking initiative and making independent contributions to the organization. Based on this attitude I’d assume you suffer from an extreme inability to delegate and are going to be stuck in whatever direct supervisor position you’re in for the remainder of your career.

If I showed initiative like this and your response was “I’m the boss. Don’t push me around.” I’d quit on the spot and I sincerely hope you only have lackeys too dumb to understand how detrimental this egoist attitude to your own authority is to productivity and creating organizational value.

Re: Ask for no, don't ask for yes (2022)

#228
I'll add to the conversation another interesting technique from Chris Voss, which is to use no-oriented questions.

People like to say no. (I'm not sure what this cognitive bias is, but anecdotally I agree.)

So, if you can frame your requests in a way that "no is permission", it will often get a red light a bit easier.

Example: replace "Is this a good idea?" with "is this a bad idea?"

Now, of course "not a bad idea" is not the same thing as "good idea", but it's a lot more likely. Even reading that, I imagine most people would respond more intuitively, because it helps us avoid a commitment we don't necessarily want to adopt.

Re: Ask for no, don't ask for yes (2022)

#229
post #215

Earlier quoted context omitted.

> “If I don’t hear back from you in [N] days, I am going to do XYZ on [DAY N].” This way I’m not asking for approval and then helplessly waiting and pinging. I feel this tone is needlessly confrontational. You can very well state "II'm going to do XYZ because of [REASONS]. I'm going to do XYZ on [DAY N]. If anyone objects or has any reservations, please reach out to me." This approach also forces you to present a sou…

I really dislike this approach as well. You basically light a fuse on a bomb and place the responsibility on others. Saying "I will do things my way unless someone manages to convince me to do otherwise this within x days" is toxic and places a ton of pressure on your coworkers.

[deleted]

Re: Ask for no, don't ask for yes (2022)

#230
post #85

This is a critical skill in big companies where everyone is swamped and busy and things get lost. I do this all the time when I’m dealing with people who don’t answer their email, or who tend to stall and delay approvals, or people who are just very busy. I’ll Email and describe the problem and then say the magic phrase “ If I don’t hear back from you in [N] days , I am going to do XYZ on [DAY N].” This way I’m not a…

> "Occasionally someone will come back weeks later, angry that I did XYZ without telling them... " Something fishy about this comment. Apparently you "do this all the time", spelling out the magic phrase you use like a template. Are you sure this is your anecdote and not a projection of how you'd like to be operating at work, as per the main article? I'm trying to imagine the scene where you "show the paper trail" to…

One of the good things with process frameworks like ITIL is the way to keep track of who needs to know what. You basically are required to inform everyone if no one protest to you or some manager you can do whatever.

It is alot better when you have someone who keeps track of these changes and says no if needed. As always a drama free work environment makes this easier.

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