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Oracle Cloud deleting active user accounts without possibility for data recovery

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Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#81

Post by jeroenhd »

foxfired wrote: post #58

Oracle probably has the best sales team in the industry. No developer ever suggests an oracle product as the tool of choice, yet here they are. We learned when we switched away from Oracle DB due to performance issues. We were told that we needed to get back on it immediately. Our contract required all tools to use Oracle DB and we had to consult with their rep when making upgrades. So yeah, it's entirely your fault.…

I think there are maybe two exceptions to the "no dev will suggest Oracle": Java (but you use a JVM maintained by someone else) and MySQL (unfortunately a requirement for certain combinations of languages and frameworks).

I also remember reading about Oracle's RHEL clone (Oracle Linux) supposedly bring quite good for running on MacBooks in a VM because it comes with all the emulation libraries and stuff preconfigured? Nothing you can't do on Alma or Rocky but you'd need to configure it yourself.

No business should ever make the mistake of signing a contract with Oracle, though. Their sales team is just a customer facing extension of their main business: their legal team.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#82

Post by haarolean »

pvo50555 wrote: post #55
crayonista wrote: post #46

Earlier quoted context omitted.

Yeah, I have a free-tier ARM VM, and it's great as a remote Nix builder for aarch64. If I lost it, I'd just have to do building locally.

When did you manage to get that? I tried signing up for the ARM server several times but it always says it's unavailable at the moment in my region (East - Toronto) and I should try a different region... however you can't switch regions after you set up your account. I talked to their support and they said it's unavailable for the foreseeable future... choose a different configuration. Are people still able to provis…

You’d need to upgrade the account to a paid one (there will be no charges anyway if you stay within free limits of the ARM offer), which unlocks a different pool to spin up a server in.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#83

Post by bityard »

Having worked in the hosting business, this is a very normal interaction when the provider believes the account was used for fraud or something illegal or strongly against the ToS. Support personnel are literally not allowed to say why the account was closed because that would be giving potential fraudsters information on how to stay hidden in the future.

OCI likely sees TONS of fraud every day due to the generous free tier offering. Frankly I wouldn't be surprised if MOST new accounts created are for attempted shadiness.

I'm definitely not accusing the author of doing anything shady, but clearly Oracle believes they did, for one reason or another. It could be their usage patterns triggered some flag, or maybe one of their instances got compromised and started spamming the government.

Still, OCI definitely could have handled it better.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#84

Post by alfiedotwtf »

Cieric wrote: post #38

I've never really mentioned it elsewhere, but the last time I even considered doing something with oracle was I believe when they released the free-tier arm instance and I was just going to compile some of my projects to arm to see if they worked well. Well since I'm not in the business of trusting a lot of corporations I decided to use a privacy.com virtual card that only had a one time transaction and would close a…

That charge of $0.01 is common practice to verify the card is legit, and will be reversed.

Strange that privacy.com doesn’t support this… but thanks for the link, I’ve never heard of them before

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#85

Post by crayonista »

pvo50555 wrote: post #55
crayonista wrote: post #46

Earlier quoted context omitted.

Yeah, I have a free-tier ARM VM, and it's great as a remote Nix builder for aarch64. If I lost it, I'd just have to do building locally.

When did you manage to get that? I tried signing up for the ARM server several times but it always says it's unavailable at the moment in my region (East - Toronto) and I should try a different region... however you can't switch regions after you set up your account. I talked to their support and they said it's unavailable for the foreseeable future... choose a different configuration. Are people still able to provis…

I found a script on GitHub that regularly tried to get one. It found one after 1-2 days.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#86

Post by dlgeek »

skissane wrote: post #63

Reminds me of some months back Google accidentally deleted a very big customer and it took them a week to restore them: https://news.ycombinator.com/item?id=40304666 EDIT: I originally said "they" which in the context would be read as "Oracle". My mind was confusing Google and Oracle, in part because of the common element of Thomas Kurian

That was Google, not Oracle.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#87

Post by Artoooooor »

kwanbix wrote: post #2

That people continue to use ORACLE products is one of those misteries I can not understand for much thought that I put into it.

If you have big system using specifics of their databases, switching can be expensive. Maybe good in long term, but risky.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#88

Post by skissane »

dlgeek wrote: post #86
skissane wrote: post #63

Reminds me of some months back Google accidentally deleted a very big customer and it took them a week to restore them: https://news.ycombinator.com/item?id=40304666 EDIT: I originally said "they" which in the context would be read as "Oracle". My mind was confusing Google and Oracle, in part because of the common element of Thomas Kurian

That was Google, not Oracle.

Yes, you are right. The fact that Thomas Kurian was involved mangled my memory because he used to be at Oracle.

Re: Oracle Cloud deleting active user accounts without possibility for data recovery

#90

Post by [deleted] »

ErikUden wrote: post #78
ErikUden wrote: post #74

Earlier quoted context omitted.

To be fair, at this point I got a week of different support calls, teams, online forms and live chats behind me. I cannot login to the account which would allow me to cancel payments, and every number I talk to tells me they're not able to cancel the payment as they're not authorized. To be fair, it was, so far, never my main goal to get that payment canceled, but I'm not going to put in any more effort after today.…

I could of course call my bank and tell them to cancel it etc. etc. At this point I'm just... let it happen. Something may come out of it, maybe nothing.

[deleted]
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