Interesting article. I find it interesting that they recommended a book about acting to their employees. The book is called "Impro".
It's not about well-rehearsed acting to bluff clients (like conventional management consultants). Impro is about improvisation: having a deep reservoir of experiences and reference points, but no pre-planned templates; empathizing with the client's situation; thinking fast; being open-minded and creative; challenging received wisdom; pulling disparate ideas together; assembling a synthesis; embodying a story; imagini…
(I strongly suggested to every employee to take some into improv classes for the same reason. I didn’t want them to be better actors. I wanted them to be better listeners, which is what improv is really about)