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Ask HN: Why are banks charging so many fees for accounts and cards?

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21–30 of 82 posts

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#21
I think there are kind of three tiers of financial services:

1. Payday loan tier. It's very extractive and uses lots of fees and interest because getting a cut of whatever money is there now is all that matters.

2. "Normal" tier. There basically aren't fees for typical services, everything is paid for indirectly via interest rates and card fees or marketing other services. The banks I've used since the 2000s have all been like this.

3. "Premium" tier. At this level there's usually a fee to keep out the "riffraff," like with most AmEx.

Do some normal tier providers have fees? I've seen credit unions where there are fees if you don't meet some threshold of services or usage. Or with some non CU accounts where there's a fee if balances don't stay above a certain level. But that's about it. I've also seen I think once or twice set ups where you had to opt in to things like free overdraft protection, but could get charged for it if you don't. But that seem like the fringes, not the norm.

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#22
I'm having a hard time wrapping my head around someone someone in business not understanding charging fees.

You charge fees to get money.

Banks are there to make profits.

You say that banks don't make much money off of it, but maybe your idea of "much money" and mine are different.

In my country, it is reported that bank fees make up approximately 5% of bank revenue, and I'm reasonably sure we have less fees than others. I don't know what business or country you're in, but there's a pretty good guess your country takes in more money in fees, and earning a marginal 5% on anything is not chump change.

May I humbly suggest that your premise is wrong. They ARE significant sources of revenue and profit and banks charge them because they are in the business of generating profits.

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#23

Most banks dont charge for standard non-business accounts, neither for debit cards...where are you seeing these fees/charges?

I've seen these fees in personal accounts. They're usually waived if you maintain a certain minimum balance. Sometimes it's a few thousand dollars, but if you want things like free checks or other "perks" they can be much more. And of course they don't pay meaningful interest on your deposits. They're basically charging you the fee in the form of lost interest.

Why would you expect checks to be free? The people who print checks need to eat too.

I'm curious what else is under your "perks" umbrella.

If you want a checking account with no minimums try Ally. EFT payments are also free. You will have to pay for checks however.

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#24

As a financial services provider, you can make money in a couple of ways: net interest [1], loan interest (spread between your deposit interest and interest rates you price for credit products), fees, and interchange (skim off debit and credit card transactions). Which matrix of fees you elect to implement is a function of your customer persona(s), what they value, and sensitivity to those income levers. How do you p…

> How do you pay to operate your business without income? Easy - VC funding :P

SVB crying in the corner :’(

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#25
post #6

Nobody with good credit ratings is paying these fees. Exception maybe being those folks who want those fancy AMEX Black Card or whatever those cards are with concierges, etc.

I have great credit and my bank charges me $3 every month to pay my rent. (They will send a cheque in the mail for free, but it wasn't reliable for me so I stopped doing that.) Third world stuff.

Doesn't sound normal unless the fee is being charged by the landlord and not the bank. (Landlords seem to love payment fees.)

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#27
I don’t know that there’s a single answer, but the replies here are in the neighborhood. Fees of some kind are the only revenue model, so you pick the ones that work for your use case.

Two other thoughts, one speculative/general and one where I know of what I speak:

If you make most of your income off a small group of your customers, then it’s wise the charge some nominal fee on the other customers to get them to breakeven unit economics. (That holds in most any industry, not just finance. Consider the endless think pieces on the problems caused by a high proportion of free users at zoom and Dropbox.) No, you’re not “making big profits” from them, but the point is to make sure your customers aren’t adversely selected. That can mean, “let’s still make something off the people who pay their credit card bill every month.” It can also mean, “overdrafts create manual work in our back office; let’s make sure they pay for themselves and aren’t correlated to our profit margin on the real business, which is lending.”

Area I know more about: for credit cards in particular, don’t underestimate what the annual fee does for the issuer. The psychology of it for the consumer is huge. People will cancel accounts they’re not using, sure. That helps, because forcing unused accounts closed can draw regulatory headaches. But consumers also consider the card more valuable and may be more loyal to it if it costs as much as their Netflix subscription each year. The issuer is making money on other sources—interest, interchange, travel portals, etc. The fee is, for the right type of customer, a kind of marketing device.

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#28
Because you’re using the wrong bank.

I use Schwab for personal banking. They are excellent and return ATM free each month. Been using them for years and don’t think I’ve ever paid a fee.

Likewise for business banking I use Mercury and they’ve been great too.

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#29

I'm having a hard time wrapping my head around someone someone in business not understanding charging fees. You charge fees to get money. Banks are there to make profits. You say that banks don't make much money off of it, but maybe your idea of "much money" and mine are different. In my country, it is reported that bank fees make up approximately 5% of bank revenue, and I'm reasonably sure we have less fees than oth…

>Why are banks charging so many fees for accounts and cards?

The answer's exactly the same as from the famous bank robber who eventually confessed as to his motivation for living the high life on ill-gotten gains using the same institutions:

"Because that's where the money is."

Re: Ask HN: Why are banks charging so many fees for accounts and cards?

#30
post #23

Earlier quoted context omitted.

I've seen these fees in personal accounts. They're usually waived if you maintain a certain minimum balance. Sometimes it's a few thousand dollars, but if you want things like free checks or other "perks" they can be much more. And of course they don't pay meaningful interest on your deposits. They're basically charging you the fee in the form of lost interest.

Why would you expect checks to be free? The people who print checks need to eat too. I'm curious what else is under your "perks" umbrella. If you want a checking account with no minimums try Ally. EFT payments are also free. You will have to pay for checks however.

I like Ally. I can do pretty much everything I need to for free and their interest rates are about as good as it gets. Only annoying thing is being unable to deposit cash but that's such a rare occurrence.
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