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The real reason we’re upset about Sparrow’s acquisition

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Re: The real reason we’re upset about Sparrow’s acquisition

#161
I think part of the problem in all the hubbub around the Sparrow acquisition is the attempt to represent people's apprehension as a single entity. The reality seems to be more complicated than that.

Some people are probably just upset because of an irrational sense of entitlement ("I paid for X, and now I won't get free updates forever as the product is being abandoned")

But there's lots of other reasons that people can be bothered by this.

I use the Mac version of Sparrow (without using Gmail), and the entirety of my reaction when reading about the acquisition was "Oh well, I guess at some point I'll have to find a new desktop email client. That sucks, I liked Sparrow."

I do wonder what the community reaction would be if it was a different product though.

If Sublime Text (which seems to be attracting a good following) announced tomorrow that they were being acquired, and that the product was being abandoned, would people complaining about it really be that surprising?

Even assume that they were also going to continue with maintenance on it, but stop active development of new features. People would be upset. People on here would say "You should never have assumed that Sublime was going to get new features before buying it, if it didn't do what you wanted now, you shouldn't have paid money for it" (I've found myself actually giving similar advice in the past regarding buying smartphones).

People would write asshole-ish blog posts saying that those people were whining.

I don't think this is actually an indictment on the "paid vs. ad supported" dichotomy. Other people have rightfully pointed out that companies get acquired like this all the time, regardless of whether their products are free, cheap, or expensive.

Re: The real reason we’re upset about Sparrow’s acquisition

#162

Earlier quoted context omitted.

Tell me about it - several of my friends who aren't very tech-savvy would nevertheless go to great lengths in order to have someone jailbreak their iPhones - not to escape the walled garden or other greater reasons, but simply because they heard there's free stuff to get. Of course this isn't limited to software as those are the same people that haven't bought an album in years.

There's something very wrong with people who pay $80/mo for a smartphone contract and don't want to pay $1 for an app.

It's much harder to circumvent the $80, otherwise they would.

Re: The real reason we’re upset about Sparrow’s acquisition

#163

Earlier quoted context omitted.

In a support email, someone demanded that we refund his money because our app was a piece of crap. The app has always been free. I told him this and he retorted that he had jail broken his phone, and doesn't pay for apps.

So... he just randomly writes to people demanding refunds for stuff he didn't buy? And somehow imagines that 'refunds' will be processed on purchases that never happened? Are people really that a) stupid and/or b) evil?

You have never worked in a call center for cheap product ... my gf worked in a call center for telephony card. Granted, they are shady with very weird pricing model, but still, people would just call to get refunded for their "lost" credit all the time all the time. (the connection didn't work ... but sir, you spent 2 hours ... yes but it was not my brother it was his wife) They would call if they found a empty card on the street to try to get some credit back.

You quickly lose your faith in humanity when you sell large volume of cheap stuff.

Re: The real reason we’re upset about Sparrow’s acquisition

#164

Unfortunately, this is what you get when you pay $10 for an app. There is a huge disparity when it comes to the cost of apps these days vs the salaries required to sustain the engineers who make those apps. Even at $10/pop, you need to sell a lot of apps just to sustain the salaries of very good engineers, and THIS is what makes great products vulnerable to acqui-hires. The problem is that the $0.99 model of the App…

I don't understand this argument at all. None of it. It's odd and quite frankly silly. It doesn't matter if the app was $10. Enterprise software companies, that sell for 5, 6 and 7 figures get acquired all the time. Their offerings then get EOL'ed many times. Free doesn't help you. $30 doesn't help you. $1 million doesn't help you. If a larger company believes that acquiring smaller company is attractive and writes a…

If anyone is truly pining for everything to be the same forever then they're in luck, because Sparrow won't be changing anymore...

Re: The real reason we’re upset about Sparrow’s acquisition

#166

Unfortunately, this is what you get when you pay $10 for an app. There is a huge disparity when it comes to the cost of apps these days vs the salaries required to sustain the engineers who make those apps. Even at $10/pop, you need to sell a lot of apps just to sustain the salaries of very good engineers, and THIS is what makes great products vulnerable to acqui-hires. The problem is that the $0.99 model of the App…

I don't understand this argument at all. None of it. It's odd and quite frankly silly. It doesn't matter if the app was $10. Enterprise software companies, that sell for 5, 6 and 7 figures get acquired all the time. Their offerings then get EOL'ed many times. Free doesn't help you. $30 doesn't help you. $1 million doesn't help you. If a larger company believes that acquiring smaller company is attractive and writes a…

Open source helps if your app has a functioning eco-system.

Oracle couldn't kill Open Office for example.

Re: The real reason we’re upset about Sparrow’s acquisition

#168
post #140

Oddly enough, this is exactly what Stallman is on about. Without the source code and the ability to upload that code on to your devices, your programs longevity are subject to the whims of other people. Even ignoring the whole "code wants to be free thing", the source is important for the longevity of the code. If the software really mattered to you, you would negociate a license that gave you source. Even if you wer…

That seems pointless, because then patches could not be distributed. Seldom are patches economically viable for exactly one person to create, one at a time, for themselves. That's the same burden of being a proprietary software company without any potential upside.

Maybe for an organization, and in those cases a source-code escrow is not unheard of. But really it's just a lifeboat so you can move on gracefully.

Re: The real reason we’re upset about Sparrow’s acquisition

#169
post #88

Earlier quoted context omitted.

Many users actually think everything should be free. And they even claim they are 'ripped off' because the free version of software does not do 'X'. And they post bad reviews and send hate emails. (First hand experience). Somehow, thanks for Facebook and Google, people feel entitled to free software and service.

I actually think we have Piracy to thank for this and perhaps to a lesser extent Open Source. There seems to exist a group of people who feel that piracy isn't just something that you do because you can't afford product X and feel marginally guilty about doing but something that is somehow a fundamental human right in a "people who pay for software are mugs" sort of way.

"piracy" is accepting something that is being shared with you.

Re: The real reason we’re upset about Sparrow’s acquisition

#170

Earlier quoted context omitted.

"Of course, I hope the hue and cry about this will suggest to google that Sparrow might be worth maintaining after all." Or open source the app code? c.f Intellicad when Microsoft bought Visio

Exactly what I thought. If they are interested only in the talent, why not give the code to the community? The publicity and goodwill alone should be worth it!

>If they are interested only in the talent, why not give the code to the community?

Because they have a directly competing product. I'm sure that getting rid of a competitor factored into the acquisition.

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