I was asked that question, with glass bulbs instead of eggs, at an interview last year. I don't think I found the optimal solution of 14, IIRC I got to the point (just talking aloud to the interviewer, no paper) of saying something like "so if we started at, say, floor ten, we'd have nine floors below, and something close to that sets of floors above if we needed to move up..." and he said something like "ok, cool, that's good, let's move on."
I could've asked for paper, I suppose, but something about the word "puzzle" makes me want to puzzle it out in my head.
So my question for any interviewer types who ask puzzle questions is: do you prefer a candidate to go all the way to working out an optimal solution on paper, or is it really more about "the approach"?