The penny-fucking behaviour of huge organization in parallel of pushing at you unwanted (actually obstructing) messages in various ways, email, pop-ups and tootip suggestions and advices, CI/CD pushed on the user on a prominent way are repelling. In parallel to the rubbish web presence not working reliably or at all, far from being easy for clients but usually having bells and whistles for distraction. I saved quite…
The thing is, nobody cares. As long as consumers keep making uneducated choices and companies keep copying one another, that's what we will be getting, and honestly, that's what we deserve. After all, people watch "reviews" of video gear on YouTube (pretty much all "reviewers" get the gear for free and then pretend they are objective). These "reviewers" use the gear for all of several hours before making the video an…
The long term revenue hit you get from pissing off your customers is nearly impossible to measure or attribute.
Occasionally you’ll see a company where the leadership believes in the long term value of not doing this crap. They might do pretty well as a result. (Fans would point to Apple as a huge example, YMMV.) But even with an example to imitate, the incentives are almost impossible to overcome, especially since your revenue story will get worse before it gets better if you change course. And those rare good companies are vulnerable to change in leadership that takes them down the bad path.