Earlier quoted context omitted.
lolz. Having worked at a university your job isn't to get shit done. Your job is to make managers happy, usually by attending meetings, being knowledgeable, polite and always available. Your manager's job is to inflate headcount for the executives, so their empires grow and their ranking among other executives improves. People at the higher levels literally use words like empire and fiefdom (of x) to refer to departm…
Weird. I work a university and we love our self-service and process automation. Could be that it's a land-grant university and we don't have an unlimited endowment to blow.
Where I was we had a self-service system as well that the university was very proud of. It's just that a lot of the things you could do on there would create a task for a human on the backend instead of having the computer just do it.