71–80 of 409 posts
So why can’t AI explain that? I would think Salesforce customers are more about sales then development. Their AI can’t sell?
If I were on the Salesforce BoD I wouldn't be impressed. Let's see Benioff put his money where his mouth is, replace some C-suite seats with AI agents. Those are the really expensive salaries, and if AI is as smart as he claims it's downright reckless and negligent not to do this.
> “And then, we will have less support engineers next year because we have an agentic layer." As I was predicting... [0] The first affected are the "support engineers" then they will try to get away with going after everyone else at the company. Test subjects are needed for a trial run. So what eventually happens to the existing employees when the AgentForce gets even better? Can they just admit that they are replaci…
We've had two large tribes come to use from SalesForce and tell us all the issues they've had from no support to poor sales relations. My interactions with the support was just downright saddening. I cannot imagine having to do anything AI related with them. Also, most companies now can just build their own CMS with ease, SalesForce is not going to be around for long.
I really hope someone here makes it their goal to get hired by Salesforce in 2025
Welcome to the meat grinder.
I tried to buy Pro Tools a few years ago. Avid was using a SalesForce system, which is such a monumental piece of trash that they couldn't complete the transaction. The attempt involved weeks of back-&-forth, mind-bogglingly incompetent and defective. They ended up giving me a temporary license because they thought I had a project to complete. SalesForce, SAP, and the other purveyors of steaming legacy enterprise exc…
Is Salesforce garbage? Is that just how CRM systems are? Is everybody just doing it wrong? What's the deal?
I was at Salesforce for 4 years, and during those years the company made a massive deal about: 2020: the first AI craze, introducing “Einstein” as their name for their analytics platform, and officially changing the corporate vision to being the “No. 1 AI CRM company”. 2021: Now it’s all about “Customer 360”, i.e. account-based marketing, i.e. what basically everyone else does without such a memeable name. You wouldn…
"Einstein" references are always incredibly ironic considering how much of a socialist the guy was.
If I were on the Salesforce BoD I wouldn't be impressed. Let's see Benioff put his money where his mouth is, replace some C-suite seats with AI agents. Those are the really expensive salaries, and if AI is as smart as he claims it's downright reckless and negligent not to do this.
The point of this announcement is to boost sales, not to save costs. He's selling AI hype. The only thing that matters if customers are buying the hype, not the reality of AI's limitations which I'm sure the board is well aware of.
AI hype is exactly what I'm talking about.
I imagine if you demonstrate that you can have AI agents as viciously competitive COOs, CFOs, and CTOs, who never need time off, never sleep, it would be something that would set Wall Street on fire.