:-)
I had a similar experience with a elevator motor and a terminal. The electronics worked absolutely fine, but when someone operated the elevator it occasionally produced phantom keypresses on the capacitive keypad.
This was perhaps understandable, but what really confused the users was that these phantom keypresses sometimes pressed the not fitted debug buttons (which weren't on the production keypad) which stuck the device into debug mode!
We learnt not to include the debug code in the production firmware and beefed up the transient suppression hardware and the debouncing firmware to fix.