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Bench accounting services shutting down

bench.co

151–160 of 399 posts

Re: Bench accounting services shutting down

#151

Im based here in the US, and unfortunately i signed up yesterday after learning about the bookkeeping special...for a small business $1005 is alot...Square (my bank) basically said they cant do anything about it since i autho the payment...Any suggestions?

I signed up two weeks ago and they made me sign an ACH agreement with Capchase. Did you sign with capchase?

Re: Bench accounting services shutting down

#152

I was just sold bench.co for my three businesses and the sales person Luc Lewarne made me sign a payment agreement with Capchase. The agreement states that I still owe Capchase the full amount for a year, even if Bench.co shuts down... Does anyone have any contacts or experience with Capchase? I never even started my service, which was supposed to begin January 1st, 2025 and now I will have to pay out 12 months to Ca…

I don't know the dollar figure here and I would hope Capchase is a company that will value their reputation over screwing you on that dollar figure, but I would definitely question why you signed an agreement to pay for a product even if that product is not deliverable. One of the primary value adds to the middleman in a transaction is generally that they take on some of the risk.

Re: Bench accounting services shutting down

#154

Off topic, but what is going on with the comments in this discussion? Seems like a ton of new accounts, and strange behavior like commenting gibberish or exact same comment text within minutes of each other, for example: strattonoak 39 minutes ago | prev | next [–] The no access to data smells like a ransomware event. Why is data not available to export out and everything is taken down and not accessible? Seems like…

My guess is that this page is ranking very high for the kind of search anyone would use for finding out more about the closure.

So disgruntled customers are finding the page and complain, competitors are finding the page to use for lead generation.

Re: Bench accounting services shutting down

#155

I was just sold bench.co for my three businesses and the sales person Luc Lewarne made me sign a payment agreement with Capchase. The agreement states that I still owe Capchase the full amount for a year, even if Bench.co shuts down... Does anyone have any contacts or experience with Capchase? I never even started my service, which was supposed to begin January 1st, 2025 and now I will have to pay out 12 months to Ca…

Well in hindsight, that was a silly thing to do...

First step- make sure you have read and understand your contract. Is there a cancellation period? What state laws may apply (Some states a allow a cooling off period, but often this applies only to consumer contracts, not B2B).

Second, contact Capchase via email and see if they will will allow you out of the contract "peacefully". If they are smart, they will so "sure, no problem, of course" and cancel the contract. If not, name and shame them everywhere you have an audience.

Third, if that doesn't work, you can either proactively sue them to cancel the contract, or just don't pay them and let them decide whether or not to sue you. Doing the latter may result in a negative report on your business credit.

Re: Bench accounting services shutting down

#156
post #96

The fact that they are recommending Kick makes me view that company with suspicion. This whole thing is really leaving a bad taste in my mouth.

We've onboarded a significant number of folks from Bench onto Kick before this happened, so this may have been why were were mentioned. Working fast right now to try to provide resources and help Bench users migrate and will be sharing updates here: https://x.co/kickfinance

Gotcha, thanks for that. I'm sure you're a solid company with happy users.

BTW, that link to your X profile returns a 404. It should be https://x.com/kickfinance .

Re: Bench accounting services shutting down

#157

Earlier quoted context omitted.

Do you do personal tax returns in addition to business taxes as part of a package?

Are you a single member LLC? Digits is focused on C Corps right now and for C Corps we can offer personal tax returns. Fill out this form: https://tinyurl.com/digits-bench here. Our team is fully focused on helping Bench customers through the rest of the holidays!

Single member LLC, so I don't think Digits is the right fit for me at the moment. Thanks for taking the time to respond.

Re: Bench accounting services shutting down

#158

I can’t imagine the frustration you’re going through if you’re a Bench user. Paying for a service and not getting what you expect, especially when it comes to your taxes is no joke. Instead of having to start from scratch, our team at Kick is moved quickly to build these resources to help prior Bench customers: 1. Free Bench migration 2. Free 2024 Bookkeeping review calls 3. Free Daily Live Q&As (coming soon) We’re m…

Is Kick owned by, affiliated with, or invested in by Bench in any way? Also are any of the C-Level execs from Bench involved in Kick in any way?

This would be a great question to answer and would provide a lot of peace of mind.

Re: Bench accounting services shutting down

#159
post #38
post #29

If you’re a tech startup and previously used Bench, I’d strongly encourage you to check out Pilot.com - we work with literally thousands of startups. (Disclaimer: I’m one of the founders.)

Pilot looks very expensive!

Your bookkeeping service shutting down with no notice over the holidays is not cheap either, my friend. Some things are worth paying for.
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