Earlier quoted context omitted.
You answered your own question! “Boss, can I change this indicator from green to red?” “How much will that cost us?” “About a million dollars an hour.” “No.”
Besides, we are not fully down. Some services are just degraded. Only 50% of the requests take 40 seconds to complete. Never mind the fact you'll never be able to load a complete page due to all the timeouts.
Not your lost profit!
Everyone assumes the latter -- that they'll be compensated -- but in reality they'll be refunded $3.27 for the storage account that's got a few gigabytes of ultra-critical build scripts and static web content, without which their multi-million dollar business stops dead.
"We can refund you with loose change, or a gift card for a coffee."