Brand Shield and other AI slopware needs to be sued to death for all the damage they cause, including their customer's reputation and bottom line
Of course the problem is that legally speaking, they don't cause any damage - service providers they target cause the damage. BS have no true authority over these service providers, just the threat of some legal claim. The service providers comply voluntarily as they don't want to spend time checking if the claim is valid.
Eh, dunno about that. They made what would appear to be a false complaint; hard to really consider what was going on here ‘fraud and phishing’!
That the magic robot perhaps did it for them matters not at all, in terms of whose fault it is, though a proliferation of magic robots does make junk services like this more of a problem, in that they can flood the internet with nonsense more effectively.