Been thinking about this a lot [1]. Will this fundamentally change how people find and access information? How do you create an experience so compelling that it replaces the current paradigm? The future promised in Star Trek and even Apple's Knowledge Navigator [2] from 1987 still feels distant. In those visions, users simply asked questions and received reliable answers - nobody had to fact-check the answers ever. C…
With a search paradigm this wasn't an issue as much, because the answers were presented as "here's a bunch of websites that appear to deal with the question you asked". It was then up to the reader to decide which of those sites they wanted to visit, and therefore which viewpoints they got to see.
With an LLM answering the question, this is critical.
To paraphrase a recent conversation I had with a friend: "in the USA, can illegal immigrants vote?" has a single truthful answer ("no" obviously). But there are many places around the web saying other things (which is why my friend was confused). An LLM trawling the web could very conceivably come up with a non-truthful answer.
This is possibly a bad example, because the truth is very clearly written down by the government, based on exact laws. It just happened to be a recent example that I encountered of how the internet leads people astray.
A better example might be "is dietary saturated fat a major factor for heart disease in Western countries?". The current government publications (which answer "yes") for this are probably wrong based on recent research. The government cannot be relied upon as a source of truth for this.
And, generally, allowing the government to decide what is true is probably a path we (as a civilisation) do not want to take. We're seeing how that pans out in Australia and it's not good.