Earlier quoted context omitted.
That is an amazingly competent response. Every company should aspire to that kind of depth, if a toy company can manage it.
I cannot find it, but I once sent an email to johnnie walker to ask for the music for what is arguably the best ad I ever saw (except for think different). They correctly answered, though the answer was the music is original and copyrighted, and thus I could not get it.
Please do not write below the line
151–160 of 337 posts
Re: Please do not write below the line
#152I worked for an old company that had a lot of old processes and paperwork. Many bits of paperwork had a "do not write below the line" type areas. I always wrote something ... nothing ever happened. I once hand delivered some paperwork (I was running late) to HR rather than using the inter office mail service. I asked them about it, they told me "Oh you must be Mathew..." I was HR famous. They didn't actually mind, th…
In a similar vein, I put an ill fitting jacket on a coat rack when I started my current job in 2012. We have moved offices twice, and the coat rack and jacket have followed me across both moves at no effort of my own. We've been working remote now since the beginning of covid, but our office is still open for anyone who wants to use it. I visited earlier this summer and my jacket was gone. I asked our office assistan…
Re: Please do not write below the line
#153Re: Please do not write below the line
#154A "TV License" is one of those things I alway assumed people were making up to satirize the claims of over-regulation & bureaucracy in the UK. Finding out it was real was a mixture of hilarious and sobering.
The BBC is prized in the UK, and rightly so. Most national broadcasters have strong public interest provisions but the Beeb has a history and culture of strong independent journalism, incredible childrens and family output and acts as a mainstay anchor to support a creative industry. There is plenty to criticise but the weird ring fenced tax that we pay is incredible value for money (films, tv, web, journalism for th…
Re: Please do not write below the line
#155Re: Please do not write below the line
#156Earlier quoted context omitted.
In Sweden there was this whole thing where you apparently had to pay even if you only owned a laptop.
In France you pay the copyright infringement tax on every hard drive / SSD / storage you purchase. But it’s still forbidden to pirate movies.
Re: Please do not write below the line
#157Earlier quoted context omitted.
They could have told him that though if it's the case, and the mystery would be solved. But there obviously wasn't any desire (or more charitably - time) on their end to really look into the reasoning or even understand the question. ---- Edit: I will share what I think is a nice a little counterpoint story here, from a business that is clearly still interested in understanding. I sent Lego an email a while ago: I'm…
The thing is, Lego is a "nice" company, and they care about their image. Answering obscure question the best they can goes a long way, people will be more than willing to share their anecdote. That's great publicity, and all you need are a few guys answering emails, most of them are likely to be copy-pasted for the most part, people are not that original. And if you get a truly original question, it may take a bit mo…
Businesses are nice because they have to compete for customers, and that is easier if you're viewed as nice.
TV Licensing is a monopoly, they can have the worst customer service on earth, and that won't affect their revenue by much. There's just nowhere else to switch to.
This is also the reason why many government / publicly-run systems are so unfriendly and have such terrible UX. It's not like you can apply for benefits somewhere else (and the government would actually be very happy if you could!) , so nobody cares if the application is fifty pages and requires you to put in the same personal details 5 times.
To add insult to injury, there are no shareholders that demand the metrics to go up, so nobody has any incentive to optimize anything.
Re: Please do not write below the line
#158A "TV License" is one of those things I alway assumed people were making up to satirize the claims of over-regulation & bureaucracy in the UK. Finding out it was real was a mixture of hilarious and sobering.
Re: Please do not write below the line
#159I worked for an old company that had a lot of old processes and paperwork. Many bits of paperwork had a "do not write below the line" type areas. I always wrote something ... nothing ever happened. I once hand delivered some paperwork (I was running late) to HR rather than using the inter office mail service. I asked them about it, they told me "Oh you must be Mathew..." I was HR famous. They didn't actually mind, th…
Chesterton's menace
(Tamarians is a Star Trek reference. https://en.wikipedia.org/wiki/Darmok)
Re: Please do not write below the line
#160I worked for an old company that had a lot of old processes and paperwork. Many bits of paperwork had a "do not write below the line" type areas. I always wrote something ... nothing ever happened. I once hand delivered some paperwork (I was running late) to HR rather than using the inter office mail service. I asked them about it, they told me "Oh you must be Mathew..." I was HR famous. They didn't actually mind, th…
One coworker got every white board in the area. Another got a sandwich and some empty coke cans. Another got a sofa and an empty trash bag.
The Machine Works.