I was really hoping for an answer at the end! I'm actually totally stumped by the whole thing. OCR doesn't even make sense, because OCR is terrible at handwriting generally. With forms they usually require you to write block letters and numbers inside of a kind of separate grid for each field. And maybe fill in some bubbles too. Anything anywhere on the page outside of the form fields is ignored. I'd find it far more…
Post offices may make notes such as "undeliverable" on a piece of mail. The sending company may make changes to their mailers which must be hand-updated on pre-printed cards. In both cases, writing below the line may obscure which ID had its letter rejected by the Post or which IDs have not had updated mailers sent yet.
By the time the recipient of the letter receives it, they may write below the line as much as they like, as the instructions have already been followed by those they were intended for.
I would not expect first line support to be aware of this.