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Show HN: Bugsnag - Exception tracking app with open source plugins

bugsnag.com

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Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#2

Post by bherms »

You guys should add more info on features and how it works or put together a quick video. Even better would be to have a sandbox acct. There's not a lot of info on why I should use this over any other bug tracking software and I'm not intrigued enough from the barebones intro site to give up my email and sign up.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#3

Post by danielrhodes »

bherms wrote: post #2

You guys should add more info on features and how it works or put together a quick video. Even better would be to have a sandbox acct. There's not a lot of info on why I should use this over any other bug tracking software and I'm not intrigued enough from the barebones intro site to give up my email and sign up.

It's much better than Airbrake or Exceptional by leaps and bounds. Just being able to track how many users are affected by a particular bug is amazing.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#4

Post by beastmcbeast »

bherms wrote: post #2

You guys should add more info on features and how it works or put together a quick video. Even better would be to have a sandbox acct. There's not a lot of info on why I should use this over any other bug tracking software and I'm not intrigued enough from the barebones intro site to give up my email and sign up.

Thanks for the feedback. Some good ideas here, we'll work on increasing the visibility of our features.

We'll try and add some screenshots and a demo account today.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#5

Post by kolektiv »

Can I just add a general plea to sites like this one which follow a "free while in beta" approach? It's great, and I love free, but I can't choose free without knowing if it's going to become $10/mo or $10k/mo. I'm sure I could probably have a guess at the ballpark pricing that they'll launch this at, but please try and give an indication.

I simply can't commit the time to roll something in to a product or platform which I may have to roll back out again later when there are alternatives that I can plan/budget/account for. There are a few things lately which I've thought "that could be great" but I haven't adopted or tested fully because I just can't know how their costs will scale as my products do. See Bridge for another example, though they did respond with extra clarity after a few people mentioned it.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#7

Post by cheez »

kolektiv wrote: post #5

Can I just add a general plea to sites like this one which follow a "free while in beta" approach? It's great, and I love free, but I can't choose free without knowing if it's going to become $10/mo or $10k/mo. I'm sure I could probably have a guess at the ballpark pricing that they'll launch this at, but please try and give an indication. I simply can't commit the time to roll something in to a product or platform w…

I'd say that they should charge in beta too. Pricing needs to be tested before you release.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#8

Post by beastmcbeast »

kolektiv wrote: post #5

Can I just add a general plea to sites like this one which follow a "free while in beta" approach? It's great, and I love free, but I can't choose free without knowing if it's going to become $10/mo or $10k/mo. I'm sure I could probably have a guess at the ballpark pricing that they'll launch this at, but please try and give an indication. I simply can't commit the time to roll something in to a product or platform w…

We have committed to always having a free account, and the features you see today will always be available to free accounts.

We are currently thinking along the lines of charging for higher volume accounts.

Re: Show HN: Bugsnag - Exception tracking app with open source plugins

#9

Post by kolektiv »

beastmcbeast wrote: post #8
kolektiv wrote: post #5

Can I just add a general plea to sites like this one which follow a "free while in beta" approach? It's great, and I love free, but I can't choose free without knowing if it's going to become $10/mo or $10k/mo. I'm sure I could probably have a guess at the ballpark pricing that they'll launch this at, but please try and give an indication. I simply can't commit the time to roll something in to a product or platform w…

We have committed to always having a free account, and the features you see today will always be available to free accounts. We are currently thinking along the lines of charging for higher volume accounts.

Well, yes... That's semi-reassuring! Now I don't know what you mean by higher volume accounts. I may well be one, but I don't know that yet. It's like saying that Github will always have a free account - yes, maybe so, but it doesn't do what I need, hence paying $100/mo (as a higher volume user!). Are you different?
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