definitely my experience dealing with them at F500s. Indian mafia running the IT org, and a PITA to get things out of them. personal favorite was that someone from network support ran a script that changed ownership of all of the docker containers and associated configs, outputs, and logs to root. we had pretty clear proof in the logs that a Cog support tech did it, and basically had to escalate to the CTO and get hi…
I don't fault the outsourcing companies it's nothing different than what occurs with American consulting outsourcing before offshoring: get the deal signed, get the responsibilities transferred, and milk the cow.
The anti nerd bias of american culture means that IT is less respected than even blue collar workers by management.
The higher salaries of IT are begrudgingly given. I predict over the next two decades they will collapse to what typical engineers are paid: as in it's more lucrative to be a plumber