Earlier quoted context omitted.
> Customer is always right BTW, the original quote goes "The customer is always right in matters of taste"
No it doesn’t, that’s a later addition. IIUC, all the “original” or “full” versions of common sayings are later additions. It’s misinformation; a modern myth.
Ask HN: Any good essays/books/advice about software sales?
81–90 of 98 posts
Re: Ask HN: Any good essays/books/advice about software sales?
#82Re: Ask HN: Any good essays/books/advice about software sales?
#83Re: Ask HN: Any good essays/books/advice about software sales?
#84Are you trying to sell a product or build a services business? Very different things! I have some books I like on software sales, but not for services businesses; most of the successful services businesses I'm familiar with didn't include a salesperson in their founding team.
We are 2 engineers who want to find businesses and create value for them from scratch, not only be concerned with technical stuff(like in our current careers). This is what we are passionate about & we are trying to sell service. BTW here is the landing page: https://www.mazeg.io/en
1. Growing a public profile for the firm (low effort: blogging/content; medium effort: strategic open source contribution; high effort: direct outreach community building, setting up events, doing trainings)
2. Landing a couple early customers and bending over backwards for them
3. Using endorsements, case studies, and word of mouth from those customers to grow the business.
One strategy that can work: find ways to specialize (ideally: not on specific technologies, though AI might be an exception at the moment; specializing for specific verticals) to make landing and expanding within specific segments. We did this, for instance, with intitutional financial technology (trading, FIX, etc). The idea (early on) isn't to stay with that practice focus area, but rather to streamline that 1-2-3 process.
What I've seen tried, but haven't seen work: cold-calling, direct email, account management style sales.
The good news here is I'm not sure there's a whole lot of sales domain knowledge you need to execute this strategy. The bad news is that there's no substitute for hard work in it.
Probably the most important things to know going into this:
* Your rates need to account for "feast or famine" cycles in your business, meaning they should be drastically higher than your current FTE comp backed out to a bill rate; 2x is a floor not a ceiling. The first year of a services firm is usually terrifying (at least, on the pipeline calls) and if you've set things up right the reassurance you have, when there are no projects set to close in the next 8 weeks, is that you only need to be 40% utilized to match your previous FTE comp.
* If you've positioned the firm correctly, the big problem in your market should be that buyers don't have enough options for firms to do the work; for instance, lead times for new projects being 3 months out would be a good sign. This is market research you can just go do! I transitioned a few years ago from a seller of services to a buyer and it was eye opening; we hadn't succeeded, in my previous firms, by hustling, but rather by positioning ourselves in places where customers were already tearing their hair out trying to find a trustworthy firm that could start a project within the next quarter.
Hope that helps!
Re: Ask HN: Any good essays/books/advice about software sales?
#85Earlier quoted context omitted.
4 reviews. 3 stars. A hundred quid. This has got to be the most erudite book recommendation in the history of HN. I’m very tempted to get it just to see the fuss.
Ask chatgpt to summarize it for you and go from there. 95% chance it has it, 5% chance it makes it up better that it was written.
Re: Ask HN: Any good essays/books/advice about software sales?
#86As someone who has made lots of purchasing decisions for software (ERPs, Electronic Health Records, productivity tools) at places I've worked over the last 18 years: I don't want to talk to salespeople, only product designers, developers, executives, and support staff. They are the people who make the stuff and/or are left holding the bag for the product when the salesperson is jetting off to their next meeting. Same…
On the flip side, as the customer, involve the people who'll actually be using the software. You only have to go one manager up to miss crucial day-to-day operation requirements.
Re: Ask HN: Any good essays/books/advice about software sales?
#87Re: Ask HN: Any good essays/books/advice about software sales?
#88Believe it or not, for "selling software": Selling Microsoft - https://www.amazon.com/Selling-Microsoft-Secrets-Successful-... The fundamentals of software sales haven't changed much since this. While B2C SaaS is different, the B2B platform world is still much as described in this book, and more importantly, the buyers are still the people who were buying when this book was published. While selling today should have…
Re: Ask HN: Any good essays/books/advice about software sales?
#89Earlier quoted context omitted.
Ask chatgpt to summarize it for you and go from there. 95% chance it has it, 5% chance it makes it up better that it was written.
Genuinely curious, how you manage to derive value from this kind of LLM-assisted reading. At least in the areas I know, the gpt summaries are wrong and generic enough to the point that a read of the book summary, or a read of the preface, is more useful than what the AI returns. If I want to summarize something I provide, it works great. But for these more general overviews I don't trust it.